Angela Moore
Saint Paul
Summary
Results-driven Director of Operations and Human Resources with extensive experience in managing multiple locations within the food and beverage industry. Proven track record in team leadership, customer service excellence, inventory control, and financial management. Strong interpersonal and communication skills, with advanced knowledge in employment law, management, and staff development. Adept at driving profitability and operational efficiency in fast-paced, high-stress environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations and Human Resources
Chick-fil-A Restaurants
09.2022 - Current
- Oversee all operational aspects across multiple locations, ensuring adherence to company standards and profitability targets
- Lead recruitment, training, and development of staff to enhance performance and customer satisfaction
- Implement HR policies, manage employee relations, and ensure compliance with employment laws
- Drive sales growth through strategic planning, cost management, and efficiency improvements
General Manager (Multiple Locations)
Caribou Coffee
01.2013 - 09.2022
- Managed daily operations, including staffing, inventory, and financial performance, to achieve budget goals and profitability
- Recruited, trained, and developed high-performing teams to deliver exceptional customer service
- Analyzed sales trends and implemented marketing initiatives to drive revenue growth
- Ensured compliance with health and safety regulations, contributing to consistent store excellence
Food Service Manager
Lancer Hospitality Inc
01.2011 - 01.2013
- Ensured top-tier food quality and service levels by training and coaching staff on best practices
- Managed inventory control, placed orders, and processed invoices, aligning with monthly budgets
- Scheduled staff and optimized labor costs to meet operational targets
- Conducted regular evaluations to improve guest satisfaction and increase revenue
Server/Bartender
Carmines Italian Bar & Restaurant
01.2011 - 01.2012
- Delivered outstanding customer service by upselling menu items and accommodating guest preferences
- Maintained thorough menu knowledge to enhance guest dining experiences
- Managed cash handling and controlled liquor costs efficiently
Restaurant Manager
Buffalo Wild Wings
01.2006 - 01.2011
- Recruited, trained, and managed a diverse team, optimizing staffing levels to enhance customer service
- Monitored financial performance, set sales and profit goals, and managed cost of goods to maximize profitability
- Maintained compliance with company policies, procedures, and regulatory standards
- Conducted daily audits to ensure cleanliness, safety, and operational excellence
Education
MBA - Management and Supervision
Thomas Graduate School
Minneapolis, MNMacalester College
Saint Paul, MNSt. Paul Community College
Saint Paul, MNSkills
- Team Leadership & Development
- Budgeting & Cost Control
- Sales Projections & Profit Optimization
- HR Management & Employment Law
- Customer Service Excellence
- Inventory & Supply Chain Management
- Strategic Planning & Problem Solving
- Food Safety & Compliance
- POS Systems
- Labor Cost Analysis
- Profit & Loss Management
- HR & Compliance Systems
- Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
ServSafe Food Protection Manager, 09/01/26
References
Available upon request.
Timeline
Director of Operations and Human Resources
Chick-fil-A Restaurants
09.2022 - Current
General Manager (Multiple Locations)
Caribou Coffee
01.2013 - 09.2022
Food Service Manager
Lancer Hospitality Inc
01.2011 - 01.2013
Server/Bartender
Carmines Italian Bar & Restaurant
01.2011 - 01.2012
Restaurant Manager
Buffalo Wild Wings
01.2006 - 01.2011
Macalester College
St. Paul Community College
MBA - Management and Supervision
Thomas Graduate School
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