ANGELA ROJAS-FLORES
South Country Health Alliance
Owatonna
1
Language
21
years of professional experience
Achieved high customer satisfaction levels in medical insurance and member services through dedicated support.,Drove team success by maintaining a commitment to learning and sharing expertise.,Elevated service quality by proactively exceeding employer expectations in all engagements.
Work History
Member Service Representative
7 Months- Provided exceptional customer service to members, addressing inquiries and resolving issues promptly.
- Assisted members in navigating healthcare options, ensuring understanding of benefits and services available.
- Maintained accurate member records in database systems, ensuring data integrity and compliance with regulations.
- Collaborated with cross-functional teams to streamline processes and enhance member experience initiatives.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Office Support Specialist
5 Months- Scanning answering calls and emails. setting up phone and in person interviews and orientation. Planning travel for out of state employees. Ordering supplies for office and production staff. Maintaining clothing orders for all employees. Creating power point slide shows for production staff information. New employee tech support getting computers registered and set up new hires.stocking meeting rooms supply closet and work gear closet. Setting up lunches for plant tours.
PATIENT SERVICERE REPRESNTATIVE
3 Years 6 Months- Patient service representative customer service scheduling answering phone calls and billing inquiries specimen collection taking vitals point of care testing scanning and reporting all test results to employers maintaining medical records. Patient check in and check out. Travel to different locations to train new hires.
Office Manager
1 Year 9 Months- Insurance credentialing Hiring new employees creating policies and procedures. Medical billing and coding. Creating schedules for providers and staff. Ordering supplies Medical and office. Meeting with all vendors and pharmaceutical reps when the enter the office. Maintain and process payroll for all employees. Oversee all the day to day needs of the clinic.
FRONT OFFICE COORDINATOR
13 Years 8 Months- Coordinate schedules Clerical support Monitor the work flow of the front area - Work with the office manager in establishing, adhering, and setting policies and procedures - Monitor and train personnel - Resolve insurance problems with patients and billing department. Customer service. Act as back up and liaison to the office manager - process insurance claim. Medical coding and corrections. Superbill corrections. Referral specialist - Familiar with EHR. Troubleshoot problems with office equipment and software to help staff stay productive and on-task. Skillfully routing incoming and outgoing calls and emails.
Education
Graduate Certificate - Medical Billing And Coding
Skills
Customer service
Relationship building
Financial transactions
Customer support
Call center experience
Database management
Document processing
Member correspondence
Member onboarding
Healthcare
Teamwork and collaboration
Calm and professional under pressure
Problem resolution
Computer skills
Customer relations
Microsoft office
Customer relationship management (CRM)
Understanding customer needs
Product knowledge
Professional telephone demeanor
Administrative and office support
Data entry
Work prioritization
Remote office availability
Inbound call management
Call center operations
Calm under pressure
Customer data confidentiality
De-escalation techniques
MS office
Language fluency
Document and records management
Policies and procedures adherence
Office equipment proficiency
Call documentation
Report creation
Receiving support
Multi-line phone talent
POS systems and ordering platforms
NOTES AND ACTIVITIES
LANGUAGES: Bilingual in Spanish
Timeline
Member Service Representative
South Country Health Alliance
01.2026 - CurrentRead More
Office Support Specialist
Rise Modular
03.2025 - 08.2025Read More
PATIENT SERVICERE REPRESNTATIVE
Compcare
09.2021 - 03.2025Read More
Office Manager
South Federal on Harlan
12.2019 - 09.2021Read More
FRONT OFFICE COORDINATOR
South Federal family practice
01.2006 - 09.2019Read More
Allied Business School
Graduate Certificate from Medical Billing And Coding
Read More