ANGELA RUONA
Duluth,MN
Summary
As a military spouse, I am passionate about serving military families and supporting the programs provided for our military members, veterans, and spouses. Throughout my 25 years as a military spouse, I have been essential in planning activities, fundraisers, and special events for our community. As OSC President, I created meeting agendas, our annual board budget, and held events to raise funds to support scholarships for dependents. I donated time at our local base thrift shop, organized the annual airmen cookie drive, and supported our network as a key spouse mentor, which is a vital resource to command teams in an effort to support military families. I also have the personal experience with the necessary protocols of TDY's, Deployments and Reintegration. Those experiences have given me the basic knowledge about the available resources and helping agencies available during different times.
Overview
13
13
years of professional experience
Work History
Virtual Executive Assistant to the President
Veterans Counseling Veterans
01.2024 - Current
- Company Overview: Non-Profit - Remote
- Enhanced executive efficiency by managing and prioritizing the President's daily schedule, event and meeting coordination and coordinating all programs for the organization. Including MST Conference, Elderly Veterans Conference, Monthly Support Groups, Special Memorial Ceremonies, Volunteer Coordination, and Counseling Referral Program.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Organized and coordinated conferences and monthly meetings.
- Processed all reimbursements for the non-profit organization with the County that sponsors the non-profit outreach.
- Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
- Created Campaigns, flyers, surveys and newsletter updates events and social media outreach.
- Non-Profit - Remote
Resident Specialist (Seasonal)
Hunt Military Communities
05.2023 - 08.2023
- Company Overview: Maxwell Air Force Base
- Served as the primary point of contact for all Military Active Duty/Veterans pursuing Military Housing.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
- Solved grievances and complaints by collaborating with residents.
- Coordinated and assisted with all requests from resident with the property management team by entering work orders into YARDI.
- Answered resident questions and assisted with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This included following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
- Assisted in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
- Administered move in lease documents and home inspections with residents.
- Coordinated move-outs, pre-inspections and final inspections for outgoing residents to include assessing any charges for damages and delivery of the final utility bill (where applicable).
- Conducted follow-up phone calls to residents to ensure that work orders were completed to the resident's satisfaction within an acceptable time frame.
- Performed other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
- Participated in monthly functions held by the site to assist in resident retention.
- Maxwell Air Force Base
Airman & Family Readiness Manager
148th Fighter Wing/Duluth Air National Guard
04.2022 - 07.2022
- Company Overview: Duluth, MN
- Handled Airman & family records from Basic Military Training through TAPS.
- Assisted the Key Volunteer program with trainings, certifications and meetings.
- Assisted the base by coordinating monthly events and resource fairs to provide support pre/post deployment.
- Prepared annual budgets with controls to prevent overages.
- Accomplished multiple tasks within established timeframes.
- Counseled Active Duty and Veterans and assisted them with programs to benefit their needs.
- Created a monthly newsletter for the 148th Fighter Wing.
- Assisted the base and non-profit programs with coordination for events to benefit our military and families.
- Duluth, MN
Yellow Ribbon Support Specialist Coordinator
Adc Management Solutions
11.2021 - 04.2022
- Assisted Service members and their families in the National Guard to connect with their local support community before, during and after deployments.
- Plans, coordinates and executes events to meet the program's objectives within determined funding and government contracting requirements.
- Assisted A&FRM with events for the 148th FW.
- Assisted with in-processing and out-processing by providing community resource information.
- Entered Military Family forms into AFFIRST database.
- Assisted in Key Spouse/Volunteer Program.
Real Estate Agent
Edina Realty
10.2020 - 10.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated and managed real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Client Relationship Specialist
USBank
10.2020
- Resolved service problems by clarifying customer complaints, identifying root causes and developing catered solutions.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Logged call information and solutions provided into internal database.
- Opened and Closed accounts.
Photographer
Simple Sol Photography
07.2012 - 06.2016
- Company Overview: Mountain Home
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Edited, toned, captioned and uploaded photographs for publication.
- Mountain Home
Education
Real Estate License -
Kaplan Real Estate School
10.2020
Associate of Applied Science - Accounting And Finance
Minneapolis Business College
Saint Paul, MN01.2011
High School Diploma -
Duluth East High School
Duluth, MN06.1997
Skills
- Verbal and Written Communication
- Microsoft Office
- Google Docs
- Microsoft TEAMS and Google Meet
- Real Estate
- Time Management
- Problem Solving
- Excel
- Powerpoint
- Spreadsheet
- Military One Source BOSS System
- AFFIRST
- NMLS
- Marketing and Social Media Campaigns
- Key Spouse and Key Mentor Training
- Suicide Awareness Training
- Capability to work independently and remotely
- Organizational Skills
- Project Coordination
- Event Planning
- Yardi
- DocuSign
- Calendar Support
- Non-Profit Organizational skills
- Military and Veteran
- Referrals
- Digital Newsletter Distribution
- Editing
- Photoshop
- Canva
- Mailchimp
- Asana
- Jotform Surveys
- Adobe
- Zeffy Platform and Eventbrite
- Non-Profit Experience
Volunteer Positions
- 2006-2009, Officer Spouse Club Member, Mountain Home AFB, Idaho
- 2010-2011, President Chair for OSC, Seymour Johnson AFB, North Carolina
- 2011-2012, Event Coordinator Chair for OSC, Seymour Johnson AFB, North Carolina
- 2013-2016, President for OSC, Mountain Home AFB, Idaho
- 2013-2016, Scholarship Auction Chairperson
- 2018-2019, Secretary for Liberty Spouses Club, RAF Lakenheath, England
- 2008-2016, Key Spouse for USAF
- 2016-2019, Key Spouse Mentor for USAF
- 2023-2024, Parliamentarian for Maxwell Spouse Club
- 2024-2025, Advisor and Mentor for Senior Leadership Course, Randolph AFB
Timeline
Virtual Executive Assistant to the President
Veterans Counseling Veterans
01.2024 - Current
Resident Specialist (Seasonal)
Hunt Military Communities
05.2023 - 08.2023
Airman & Family Readiness Manager
148th Fighter Wing/Duluth Air National Guard
04.2022 - 07.2022
Yellow Ribbon Support Specialist Coordinator
Adc Management Solutions
11.2021 - 04.2022
Real Estate Agent
Edina Realty
10.2020 - 10.2021
Client Relationship Specialist
USBank
10.2020
Photographer
Simple Sol Photography
07.2012 - 06.2016
Associate of Applied Science - Accounting And Finance
Minneapolis Business College
High School Diploma -
Duluth East High School
Real Estate License -
Kaplan Real Estate School
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