Summary
Overview
Work History
Education
Skills
Timeline
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Angela Tapia

Administrative Assistant
Columbia Heights,MN

Summary

Organized and dependable professional with experience managing multiple priorities and a positive attitude. Eager to support team objectives by taking on additional responsibilities. Bilingual in Spanish and English with a background in customer service and administrative roles in healthcare, education, and retail sectors. Skilled in handling high-volume customer interactions, providing accurate translation services, and resolving issues to ensure customer satisfaction. Proficient in office technology and software systems, experienced in tasks such as data management, billing, compliance reporting, and event coordination. Strong multitasker with a proven track record of overseeing office supplies, vendor relations, and operational logistics to enhance workplace efficiency. Dedicated to making valuable contributions to team success and organizational achievements.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Charter School Compliance Manager

Pillsbury United Communities
04.2020 - 06.2025
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Prepared records and data for regular audits.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.

Administrative Assistant

Pillsbury United Communities
Minneapolis, MN
11.2017 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Billing Specialist/Spanish Interpreter

Pillsbury United Communities
Minneapolis, MN
11.2014 - 02.2017
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.

Education

Riverland Community College
Austin, MN
05.2001 -

Skills

Document reviews

Risk assessments

Document analysis

Enterprise risk management

Compliance documentation

Training and education

Data privacy

Vendor / supplier performance management

Compliance monitoring

Task prioritization

Teamwork

Multitasking Abilities

Timeline

Charter School Compliance Manager

Pillsbury United Communities
04.2020 - 06.2025

Administrative Assistant

Pillsbury United Communities
11.2017 - 03.2020

Billing Specialist/Spanish Interpreter

Pillsbury United Communities
11.2014 - 02.2017

Riverland Community College
05.2001 -

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Angela TapiaAdministrative Assistant