Angelica Lopez
Baxter
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excels at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
7
7
years of professional experience
Work History
Crew Member
Chipotle Restaurant
Baxter
07.2025 - Current
- Prepared food items according to Chipotle's recipes and quality standards.
- Assisted customers with menu selections and addressed any questions.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Restocked supplies as needed to support efficient operations during shifts.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Checked expiration dates on all products before serving them to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Service Advocate
Target
Baxter
12.2024 - 05.2025
- Assisted customers with product inquiries and service-related issues.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Educated customers on Target's promotions and loyalty programs.
- Answered customer inquiries via phone and email, providing information on products and services.
- Provided training support for new staff members on company policies and procedures related to service delivery.
- Built customer loyalty and strength by finding solutions to customers needs.
Front End Team Lead
Walmart
Baxter
04.2024 - 10.2024
- Led front-end team in delivering exceptional customer service experiences.
- Trained and mentored team members on operational procedures and best practices.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Assisted in troubleshooting technical issues related to point-of-sale systems.
- Conducted regular performance evaluations and provided constructive feedback to staff.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Apparel Team Lead (M3)
Walmart
Baxter
09.2023 - 04.2024
- Supervised apparel team members to ensure efficient daily operations.
- Coordinated inventory management for seasonal clothing collections.
- Trained new staff on product knowledge and customer service standards.
- Created visual merchandising strategies that increased sales by 20%.
- Assigned tasks to staff members based on their strengths and abilities.
- Evaluated performance of team members and suggested methods to improve individual productivity.
Apparel Associate
Walmart
Baxter
03.2019 - 09.2023
- Assisted customers in locating and selecting apparel items.
- Organized merchandise on sales floor and ensured attractive displays.
- Maintained inventory accuracy through regular stock checks.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
Skills
- Food preparation
- Cash handling
- Customer engagement
- Menu knowledge
- Order processing
- Inventory management
- Team coordination
- Time management
- Conflict resolution
- Effective communication
- Staff training
- Problem solving
- Multi-tasking
- Attention to detail
- Crew leadership
- Line efficiency
- Product knowledge
- Teamwork and collaboration
- Positive company representation
- Interactive communication skills
- Hospitality service expertise
- Leadership qualities
- Flexible schedule
- Task prioritization
- Taking orders
- Creativity and innovation
- Safety awareness
- Workplace efficiency
- Initiative and Self-motivation
- Problem-solving
- Customer service
- Sales expertise
Hobbies
- Language Study
- Mixed Martial Arts
- Singing
- Sports
- Volunteering
Timeline
Crew Member
Chipotle Restaurant
07.2025 - Current
Service Advocate
Target
12.2024 - 05.2025
Front End Team Lead
Walmart
04.2024 - 10.2024
Apparel Team Lead (M3)
Walmart
09.2023 - 04.2024
Apparel Associate
Walmart
03.2019 - 09.2023