Angelique Winston
Paul Smiths
Summary
Dynamic professional with extensive experience in customer service and conflict resolution at Hennepin Healthcare. Proven expertise in appointment scheduling and insurance billing, driving customer loyalty through empathetic complaint resolution. Adept at managing high-stress situations while implementing efficient processes to enhance operational performance and client satisfaction.
Overview
8
8
years of professional experience
Work History
Psc FOH
Hennepin Healthcare
10.2024 - Current
- Schedule patients appointments.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Bill insurance.
- Take payments towards co-pay and billing.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve Patient complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Personal Care Assistant
Prime Healthcare Services
03.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
US Bank Service Center
04.2020 - 06.2024
- Answer customer inquiries and provided accurate information regarding products and services.
- Conducted follow-up calls with the customer after solving their issue, to confirm the issue was resolved accurately
- Showcased excellent communication skills while explaining complex banking procedures to customers clearly and concisely.
- Promoted digital banking services to enhance customer convenience and drive adoption rates.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
- Transfer funds from one account to another
- Process wires
- File disputes
- Process new Debit or Credit cards
Sr Specialist Lead
Target Corporation
02.2017 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provide exceptional customer service to ensure customer satisfaction.
- Resolve problems by working with other departments to provide solutions that meet customers needs.
- Place and Cancelled Target orders.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
Education
High School Diploma -
Coon Rapids
Coon Rapids , MN06-2010
Skills
- Appointment scheduling
- Insurance billing
- Payment processing
- Conflict resolution
Timeline
Psc FOH
Hennepin Healthcare
10.2024 - Current
Customer Service Representative
US Bank Service Center
04.2020 - 06.2024
Personal Care Assistant
Prime Healthcare Services
03.2017 - Current
Sr Specialist Lead
Target Corporation
02.2017 - 05.2020
High School Diploma -
Coon Rapids
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