Angie Engel

• Oversee stability of in-house Absence Management Solution & Health Accommodations
• Expanded oversight of full Absence product suite in Director's absence (2025)
• Led development and launch of new Family Leave insurance product
• Created Absence product knowledge base tool
• Manage vendor relationship with J.J. Keller (Leave Management technology)
• Assess market trends for product development strategy
• Provided 90-day support for claims accommodation organization (2022): Delivered process improvement recommendations, Developed claim wiki page, Managed non-standard requests

• Proven ability to learn quickly and adapt to new situations

• Promoted to Sr. Manager (July 2020): Led national account implementation consultants, focus on Absence Management installment and improvements
• Managed Leave Management Implementation and Maintenance team: Ensure successful new customer setup, provide ongoing leave plan administration and compliance support
• Liaison for Reed Group (TPA), Leave Management platform provider
• Dotted line manager for new Absence Management Implementation Consultant role (Nov 2019): Established role, best practices, and processes

• Single point of contact for claims resolution across Group Benefits products for key accounts (Group Benefits Absence, Disability, and Life products)
• Provided ongoing customer training and support
• Assisted Sales and Service team with renewals, new business, and on-site presentations
• Collaborated on claim service recovery plans and escalation resolution
• Led large-scale claim remediation projects and impact assessments
• Managed client-specific processes and special handling requirements

Leadership, performance management, service escalation, and collaboration with claim strategy best practices

Managed LTD claims including applicable Waiver of Premium Life claims

Managed employee requests under federal FMLA and applicable state leave laws, offering mentorship for new hires and promotion to sr. status