Angie Nelson
Akeley
Summary
Strategic Operations Manager with 12 years of experience in hospitality management and business operations. Expertise in streamlining processes, enhancing team performance, and managing budgets to elevate guest experiences. Strong background in building efficient systems and fostering a positive workplace culture, driving growth while upholding service standards.
Overview
12
12
years of professional experience
Work History
Activity Coordinator
Lakes Area Day Health
Park Rapids, MN
08.2025 - 06.2026
- Planned and coordinated daily programming while ensuring smooth day-to-day operations.
- Recruited new participants and organized special events to enhance client engagement.
- Coordinated scheduling, budgeting, billing, reconciliation, and staff coordination to ensure seamless program delivery.
- Recruited participants and organized special events that increased client engagement and participation.
- Fostered welcoming, compassionate environment that supported quality service and enhanced operational efficiency.
Resort Manager
Moore's Lodge
Walker, MN
01.2023 - 01.2026
- Directed all daily resort operations, ensuring exceptional guest experiences and efficient business performance.
- Streamlined operational workflows, established departmental priorities, and enforced accountability across teams.
- Created and managed annual budgets, monitored expenses, and prepared financial reports for ownership and board members to support strategic decision-making.
- Developed and implemented policies and procedures that enhanced operational efficiency and ensured consistent service delivery.
- Managed vendor relationships, purchasing, maintenance coordination, and operational planning.
- Resolved operational challenges quickly while maintaining high service standards.
- Communicated regularly with shareholders, board members, vendors, and guests.
- Ensured compliance with safety regulations and operational policies.
Accounting Associate
CavCom, LLC
01.2022 - 04.2023
- Managed accounts payable and receivable, financial transactions, and general ledger maintenance to ensure accurate financial reporting.
- Prepared financial reports and provided analysis to leadership for informed decision-making and operational insights.
- Resolved discrepancies and supported audits while ensuring compliance and accuracy of accounting records.
- Managed purchasing and inventory records while supporting operational needs.
- Utilized Salesforce to maintain customer records and communication.
- Provided outstanding customer service through professional phone, email, and in-person interactions.
Resort & Office Manager
Kee-Nee-Moo-Sha Resort
Hackensack, MN
11.2014 - 05.2022
- Managed all business operations for a 20-cabin, 112-bed family resort.
- Directed daily operations across reservations, housekeeping, maintenance, guest services, office administration, and financial management.
- Hired, trained, coached, scheduled, and supervised more than 20 employees while fostering a collaborative, customer-focused team culture.
- Developed operational procedures and standardized housekeeping processes that improved efficiency and service quality, including enhanced sanitation protocols during COVID-19.
- Oversaw bookkeeping functions, ensuring accuracy in payroll, budgeting, accounts payable, accounts receivable, general ledger, bank reconciliations, and financial reporting.
- Prepared monthly and year-end financial reports for board members and property owners.
- Coordinated vendors and contractors, managing purchasing, inventory, and maintenance projects to support resort operations.
- Managed reservation systems, database maintenance, website updates, and social media.
- Planned and facilitated quarterly board meetings, strengthening communication and collaboration with cabin owners and leadership.
- Successfully resolved guest concerns, balancing exceptional customer service with operational priorities.
- Ensured compliance with safety, sanitation, and hospitality standards.
Education
High School Diploma - Business & Accounting Coursework
Northwest Technical College
Bemidji, MNSkills
- Property management software
- Hospitality & Property Operations
- Event Planning
- Operations Management
- Workflow optimization
- Team leadership
- Vendor Coordination
- Budget Tracking
- Administrative Support
- Bookkeeping services
- Maintenance coordination
- Policy development
- Project coordination
- Conflict resolution
- Microsoft Office Suite
- Microsoft Office
- QuickBooks Online
- Google Workspace
- Salesforce (Basic)
- SharePoint
- Dropbox
- Data Analysis
- Information Organization
PROFESSIONAL STRENGTHS
- Positive, approachable leadership style
- Calm under pressure and solutions-focused
- Strong organizational and time management skills
- Excellent written and verbal communication
- Relationship builder with owners, vendors, guests, and staff
- Dedicated to continuous improvement and operational excellence
- Committed to accountability, teamwork, and exceptional customer service
Timeline
Activity Coordinator
Lakes Area Day Health
08.2025 - 06.2026
Resort Manager
Moore's Lodge
01.2023 - 01.2026
Accounting Associate
CavCom, LLC
01.2022 - 04.2023
Resort & Office Manager
Kee-Nee-Moo-Sha Resort
11.2014 - 05.2022
High School Diploma - Business & Accounting Coursework
Northwest Technical College