Overview
Work History
Education
Timeline
Generic

Anna Brown

Hinckley

Overview

8
8
years of professional experience

Work History

Security Specalist

Grand Casino Hinckley
06.2023 - Current
  • Greeted guests professionally and courteously to create welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle and on foot.
  • Performed security duties by making judgment decisions within proper policy and procedures.

Gift Shop Sales Associate

Grand Casino Hinckley
09.2019 - 06.2023
  • Accurately processing transactions and handling cash, credit cards, and gift certificates.
  • Boosted customer satisfaction by providing friendly and knowledgeable service in a gift shop environment.
  • Developed strong product knowledge of store inventory, enabling the ability to make informed recommendations to customers.
  • Maintained a clean and welcoming store environment through daily cleaning tasks such as vaccuuming floors, dusting shelves, and wiping down countertops.
  • Built strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Completed daily tasks accurately and on-time to support shop needs.

Grand Rewards Representative

Grand Casino Hinckley
01.2017 - 09.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Box Office - selling tickets for Casino Entertainment, working any and all entertainment events.

Education

Associate of Applied Science - Public Welfare Financial Worker

Pine Technical College
Pine City, MN
01-2005

GED -

Blaine Senior High
Blaine
06-1977

Timeline

Security Specalist

Grand Casino Hinckley
06.2023 - Current

Gift Shop Sales Associate

Grand Casino Hinckley
09.2019 - 06.2023

Grand Rewards Representative

Grand Casino Hinckley
01.2017 - 09.2019

Associate of Applied Science - Public Welfare Financial Worker

Pine Technical College

GED -

Blaine Senior High

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Anna Brown