Anna Corbett
Minneapolis
Summary
Diligent, hardworking, and knowledgeable Account Service Representative. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed and prove exceptional service quality.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
Work History
Account Service Representative
Velera
05.2023 - Current
- Work alongside with clients and members on delinquent accounts to bring accounts current by taking payments, setting up payments plans to bring accounts to a current status.
- Monitor and follow up on any broken promises to pay with members.
- Relaying any pertinent information to the client such as contact info updates, bankruptcy filing updates to ensure we have up to date information on file.
- Skip trace when there is no valid contact information.
- Trained new team members when needed on the process for a particular client.
Loss Mitigation Specialist
SharePoint Credit Union
Bloomington
08.2016 - 02.2023
- Reached out to members with delinquent accounts including negative shares via phone, email and text. Work directly with members to create and implement payment plans to help bring the account current.
- Analyzed the financial situation of members with delinquent loans. When efforts are deemed unsuccessful, make recommendations to repossess collateral.
- Maintained accurate files and reports for collection activity.
- Collected on assigned delinquent accounts, expel members for negative share accounts, and process and manage all garnishments and levies.
- Investigated member disputes and update applicable systems for accurate credit reporting.
Education
Minnehaha Academy
Minneapolis, MNSkills
- Account reconciliation
- Collections management
- Payment processing
Accomplishments
- Continuously received top performer each month.
- Continuously received 100% on monthly call audits.
Timeline
Account Service Representative
Velera
05.2023 - Current
Loss Mitigation Specialist
SharePoint Credit Union
08.2016 - 02.2023
Minnehaha Academy