Anna Davis
Crystal
Summary
Experienced professional in funeral services with extensive knowledge of mortuary practices and client support. Strong focus on providing compassionate care, administrative excellence, and logistical coordination. Proven ability to collaborate effectively with teams and adapt seamlessly to changing needs. Highly skilled in working with the human and mortuary aspects of decedent care. Well trained in mortuary sanitation, safety, and the meticulous care of the deceased.
Overview
11
11
years of professional experience
Work History
Funeral Director Intern
Service Corporation International
09.2023 - Current
- Exhibit comfort and care for families while caring for their deceased loved ones
- Collaborate with professional entities to coordinate safe and legal care of human remains
- Abide by all health codes and sanitation requirements in embalming and preparation of human remains
- Demonstrated excellent time management skills while balancing multiple responsibilities within a fast-paced environment under supervision from an experienced Funeral Director.
- Managed the preparation and transportation of deceased individuals with care, dignity, and respect for cultural customs.
- Liaised with religious leaders, cemetery personnel, florists, and other vendors to ensure timely delivery of services according to family requests.
- Contributed to increased efficiency by maintaining accurate records of essential documents, such as death certificates and burial permits.
Student Lab Technician
Anatomy Bequest Program
01.2022 - 07.2023
- Embalm decedents with care to ensure long-term preservation
- Coordinate a variety of anatomical procurements to assist a wide variety of scientific programs
- Exhibit strong communication skills with my peers to ensure client needs are met
- Performed routine maintenance on lab instruments to guarantee consistent performance levels during crucial experiments.
Ecommerce Coordinator
Goodwill Industries
02.2021 - 01.2022
- Maintained specialized tasks, such as selecting and pricing items for online sales
- Monitored sales for Ecommerce and adjusted products as needed
- Flexible in assisting wherever needed in retail setting
- Analyzed website metrics to identify trends, making data-driven decisions to improve sales
- Enhanced customer experience by optimizing product listings and regularly updating content.
Program Management Representative
Medtox Laboratories
08.2016 - 12.2020
- Coordinated a variety of tasks, including phone calls, supply orders, and troubleshooting client concerns
- Maintained clear communication with a variety of internal and external departments
- Established rapport with clients and customers to efficiently complete tasks
- Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
Office Administrator
Northland Counseling Services
08.2013 - 08.2016
- Responsible for taking care of client needs, such as answering phone calls and scheduling appointments
- Collaborated with billing and insurance companies to ensure correct payments
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Bachelor of Science - Mortuary Science
University of Minnesota
Minneapolis, MN05-2023
Skills
- Compassionate communication
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Reliability
- Adaptability and Flexibility
- Relationship Building
Timeline
Funeral Director Intern
Service Corporation International
09.2023 - Current
Student Lab Technician
Anatomy Bequest Program
01.2022 - 07.2023
Ecommerce Coordinator
Goodwill Industries
02.2021 - 01.2022
Program Management Representative
Medtox Laboratories
08.2016 - 12.2020
Office Administrator
Northland Counseling Services
08.2013 - 08.2016
Bachelor of Science - Mortuary Science
University of Minnesota
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