Anna Erickson
Saint Paul
Summary
Compassionate, dedicated, and driven individual with over 5 years of experience in customer service, eager to transition into healthcare. Highly adaptable with a strong ability to learn quickly, manage multiple tasks efficiently, and remain calm under pressure. Skilled in providing excellent service to diverse populations of customers and coworkers alike. Excited to apply my skills in communication, empathy, and problem-solving to contribute to a patient-focused healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
UW Stout Women's Basketball Manager
UW Stout Athletics
Menomonie
11.2024 - Current
- Organized and carried out tasks given by the coaching staff.
- Responsible for community relations during games and events.
- Coordinated with team personnel to support team and ensure team success.
Customer Service Associate
Gerten's Family of Businesses
Inver Grove Heights
03.2024 - Current
- Engaged with customers to understand their needs and resolve often difficult situations.
- Promoted high customer satisfaction by resolving problems while abiding by company policy.
- Mentored junior team members, and delegated employee tasks.
Cashier
Gerten's Family of Businesses
Inver Grove Heights
04.2021 - 03.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register and Point of Sale System to process accurate transactions with cash, check, or credit card.
- Performed other duties as assigned by management.
Education
Some College (No Degree) - Biology
University of Wisconsin- Stout
Menomonie, WISkills
- Adaptability
- Communication
- Problem Solving
- Patient-Centered Care
- Calm under pressure
- Time management
- Effective Customer Service
Certification
Certified Phlebotomy Technician
NHCO certification through Phlebotomy Training Specialists, June 2024
Affiliations
- Volunteer at Dunn County Humane Society, Menomonie, WI
Timeline
UW Stout Women's Basketball Manager
UW Stout Athletics
11.2024 - Current
Customer Service Associate
Gerten's Family of Businesses
03.2024 - Current
Cashier
Gerten's Family of Businesses
04.2021 - 03.2024
Some College (No Degree) - Biology
University of Wisconsin- Stout
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