Anna Jaeschke
Mendota Heights
Summary
Dynamic customer service professional with a proven track record at South Metro Animal Emergency Care, adept at resolving conflicts with empathy and enhancing client relations. Skilled in appointment scheduling and data entry, I excel in high-pressure environments, ensuring customer satisfaction and loyalty through effective communication and critical thinking.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
South Metro Animal Emergency Care
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pet Sitter
Self-employed
05.2018 - Current
- Exercised animals regularly with walks and rigorous play activities
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Collected animal waste produced on walks and discarded in trash or approved receptacles
Shift Lead
Legacy Toys
02.2024 - 12.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Retail Associate
Legacy Toys
05.2023 - 12.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Therapy Aide
Functional Kids Clinic
01.2017 - 02.2022
- Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
- Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
- Coordinated scheduling of appointments to maximize efficiency within busy clinic environments.
- Maintained accurate documentation of patient progress notes, facilitating effective communication among healthcare professionals.
Education
Associate of Science - AS - Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Dakota County Technical College
05.2025
High School Diploma -
Cretin-Derham Hall
01.2022
Skills
- Animal Care
- Customer service
- Administrative support
- Critical thinking
- Data entry
- Client relations
- Appointment scheduling
Timeline
Customer Service Representative
South Metro Animal Emergency Care
10.2024 - Current
Shift Lead
Legacy Toys
02.2024 - 12.2024
Retail Associate
Legacy Toys
05.2023 - 12.2024
Pet Sitter
Self-employed
05.2018 - Current
Therapy Aide
Functional Kids Clinic
01.2017 - 02.2022
Associate of Science - AS - Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Dakota County Technical College
High School Diploma -
Cretin-Derham Hall
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