Anna James
Minneapolis,MN
Summary
Detail-oriented and proactive professional with strong proficiency in Microsoft Excel and Word. Proven ability to deliver exceptional customer service by effectively communicating and addressing client needs. Adept at maintaining positive relationships and fostering a collaborative environment. Seeking to leverage my skills in a dynamic role that values customer satisfaction and effective communication.
Overview
17
17
years of professional experience
Work History
Mailing Specialist
Carlson Printing
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.
Assistant Manager
Home2 Suites By Hilton
03.2022 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak check-in hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Receptionist
Best Western Plus
03.2022 - 09.2022
- Increased guest retention by maintaining a welcoming and organized reception area.
- Booked reservations accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kitchen Expeditor
The Grocers Table
06.2019 - 04.2022
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
- Promoted a clean workspace by consistently adhering to sanitation guidelines and organizing the pass area efficiently.
- Maintained high food quality standards with frequent checks on prepared dishes before serving.
- Aided in training new hires on efficient expediting practices, improving team performance over time.
- Facilitated smooth meal service by prioritizing ticket orders based on table size and dish complexity.
- Provided support to culinary team during peak hours, expediting orders efficiently and accurately.
- Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.
- Assisted in setting up and breaking down kitchen stations.
Volunteer
Arc Value Village
06.2008 - 08.2015
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Boosted sales revenue by creating attractive merchandise displays and maintaining a clean, organized shopping environment.
- Assisted shoppers in locating specific items, resulting in improved customer experiences and return visits to the store.
- Demonstrated flexibility when assigned new tasks or responsibilities, quickly adapting as needed based on the needs of the organization.
Education
No Degree - Medical Lab
Phlebotomy Training Specialists
Minneapolis, MN09-2022
High School Diploma -
Roosevelt High School
Minneapolis, MN06-2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Proficient in Excel
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Mailing Specialist
Carlson Printing
07.2024 - Current
Assistant Manager
Home2 Suites By Hilton
03.2022 - 07.2024
Front Desk Receptionist
Best Western Plus
03.2022 - 09.2022
Kitchen Expeditor
The Grocers Table
06.2019 - 04.2022
Volunteer
Arc Value Village
06.2008 - 08.2015
No Degree - Medical Lab
Phlebotomy Training Specialists
High School Diploma -
Roosevelt High School
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