Anna M. Broten
Saint Paul,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Success Specialist
SitelogIQ
Ontario, CA
03.2024 - Current
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Managed client projects from initiation to completion, ensuring timely delivery, quality standards, and client satisfaction
- Created informative resources such as guides, tutorials, and FAQs that empowered clients to resolve minor issues independently.
- Demonstrated expertise in product knowledge, assisting clients in optimizing the value derived from their investments.
Account Executive
Network One
Portland, Oregon
11.2022 - 11.2023
- Ensured that all opportunities are documented in management software ConnectWise
- Tracked current project and open tickets on a daily basis
- Delivered reports on all stages of sales process to internal teams
- Analyzed data and present synopses to management
- Created long and short-term plans for both client and sales team
- Recommend process improvements for all sales positions
- Assigned work to others, explain procedures, and follow up to ensure work is completed on time and to standards
- Monitored progress of new and outstanding opportunities and make adjustments as needed to reflect the clients goals
- Maintained excellent communications with all coworkers and clients
Customer Service Specialist
H.B Fuller
08.2022 - 11.2022
- Served as primary point of contact for clients, triaging issues, and concerns contributing to faster problem-resolutions
- Accurately published and maintained customer information, shipping requirements, and internal sources in SAP
- Consistently multitasked between client, communications, multiple system tools, and completed priorities keeping clients' needs first
- Quickly and effectively learned multiple computer systems, allowing me to utilize system tools and immediately start making an impact on my team
- Delivered superior customer service to both external customers and internal team members, cultivating strong relationships and building lasting customer loyalty
- Worked closely with sales representatives to ensure the customers' needs are met
Packing and Logistics Associate Service Specialist
Exceleron Medical, Corad Healthcare
06.2019 - 08.2020
- Implemented end-to-end delivery of health care products including: labeling, organizing, stocking, sealing products while being a liaison with logistics
- Detail oriented experience in quality inspection and issue detection
- Worked efficiently in a team environment to prepare orders for customers working under tight deadlines
- Understood effective order management and consistently strove to exceed quantity goals
- Stayed highly organized while keeping focused on details and following precise procedures requiring excellent documentation management
Education
BBA - Business Administration, Multimedia Communications
University of Wisconsin - Eau Claire
Eau Claire, WI 09.2018 - 05.2022
Skills
Microsoft Word
PowerPoint
Excel
System Analysis Program (SAP)
Adobe Acrobat
Tableau
Google Analysis
ConnectWise Manage/Sell
Pipedrive
SmartSheets
CRM softwares
Client onboarding
Timeline
Client Success Specialist
SitelogIQ
03.2024 - Current
Account Executive
Network One
11.2022 - 11.2023
Customer Service Specialist
H.B Fuller
08.2022 - 11.2022
Packing and Logistics Associate Service Specialist
Exceleron Medical, Corad Healthcare
06.2019 - 08.2020
BBA - Business Administration, Multimedia Communications
University of Wisconsin - Eau Claire
09.2018 - 05.2022
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