Annah Solorio
Clinic Assistant
Coon Rapids
Summary
Driven and compassionate healthcare professional with extensive experience at MNGI Digestive Health, excelling in patient care, electronic charting, and healthcare customer service. Demonstrated leadership and multitasking abilities, enhancing clinic efficiency and patient satisfaction. Proven track record in improving operational workflows and maintaining strict confidentiality, showcasing integrity and a quick-learning aptitude.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Clinic Assistant
MNGI Digestive Health
09.2023 - Current
- Obtained and documented patient medical history, vital signs and current symptoms at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and executing quick turnovers between appointments.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Perform phlebotomy or medication injections per provider's orders.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
Specialized Scheduler
MNGI Digestive Health
08.2022 - 09.2023
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- Prioritized tasks according to strategic importance, ensuring that critical tasks were met on time.
Mobile Expert
T-Mobile
4 2021 - 08.2022
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased customer sales by recommending accessories and promotions.
Assistant Manager
TCF National Bank
03.2018 - 04.2021
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN 09.2013 - 06.2017
Skills
Communication
Compassion
Healthcare Customer Service
Electronic Charting
Phlebotomy
Integrity
Leadership
Multitasking
Adaptive Learner
Certification
BLS - Basic Life Support
Timeline
Clinic Assistant
MNGI Digestive Health
09.2023 - Current
BLS - Basic Life Support
09-2023
Specialized Scheduler
MNGI Digestive Health
08.2022 - 09.2023
Assistant Manager
TCF National Bank
03.2018 - 04.2021
High School Diploma -
Coon Rapids High School
09.2013 - 06.2017
Mobile Expert
T-Mobile
4 2021 - 08.2022
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