Anne-Kathleen Gardner
Burnsville
Summary
Experienced performance management professional, prepared to drive organizational success. Proven ability to lead teams, optimize processes, and achieve strategic goals. Strong focus on collaboration, adaptability, and delivering impactful results. Expertise in performance analysis, project management, and continuous improvement. Reliable, flexible, and results-oriented.
Overview
19
19
years of professional experience
Work History
Sr. Performance Manager
Absolute resolutions
11.2022 - Current
- Manage the legal network consisting of 15 law firms as well as front-end collection agencies.
- Create and review trial outlines and appear as live and/or telephonic trials as a witness.
- Perform on-site audits for each of the law firms in our network.
- Developed strategic performance metrics to drive accountability and measure outcomes effectively.
- Analyze performance data to identify trends, performance, opportunities.
Director of client relations
The Moore Law Group
07.2020 - 10.2022
- Managed the relationship of multiple banks and servicers, covering eight markets with over $6mm in gross revenue monthly.
- Served as the primary point of contact for key accounts, addressing concerns and providing timely solutions.
- Led cross-functional teams to resolve complex client issues efficiently and effectively.
- Analyzed client audit results to identify trends and recommend actionable improvements.
Director of Internal Audit
Gurstel Law Firm
06.2020 - 01.2021
- Established a comprehensive internal audit to assess compliance with regulations and policies.
- Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
Vice President- Performance Remediation
TRAKAmerica
01.2007 - 06.2020
- Managed relationships and KPIs 12 law firms
- Created dozens of new exceptions reports, cutting down on hundreds of man-hours.
Skills
- Process Management
- Live Trial Witness
- Data-driven decision making
- Organizational development
- Performance analysis
- Excellent communication
- Adaptability and flexibility
- Relationship building
US Army Airborne Veteran
US Military: Army Airborne Veteran with multiple accommodations
Timeline
Sr. Performance Manager
Absolute resolutions
11.2022 - Current
Director of client relations
The Moore Law Group
07.2020 - 10.2022
Director of Internal Audit
Gurstel Law Firm
06.2020 - 01.2021
Vice President- Performance Remediation
TRAKAmerica
01.2007 - 06.2020