ANNE-MARIE LAMBERT
Excelsior
Summary
Detail-oriented market support specialist providing executive-level insights that drive financial decision-making and improve operational efficiency. Skilled in cross-department coordination, scheduling, and data analysis. Dedicated to enhancing customer experiences and effectively resolving complex issues.
Overview
13
13
years of professional experience
Work History
Sr. Market Support Specialist
Verizon Wireless
11.2012 - 11.2025
- Delivered executive-ready insights shaping financial and operational decisions.
- Led monthly and quarterly financial reviews to inform executive decision-making.
- Strengthened internal controls and reduced financial errors.
- Collaborated with directors, managers, operations, billing, and regional finance to enhance cross-departmental alignment.
- Delivered market support and generated ad hoc reports to address specific business needs.
- Coordinated monthly appointments for upper management, ensuring effective scheduling and organization.
- Provided customer support by answering inquiries and routing calls to the correct departments.
- Sorted and distributed incoming mail to relevant personnel, maintaining efficient communication flow.
- Proficient in Microsoft Office, Excel, PowerPoint, Slack, Teams, EPIC.
Education
Some College (No Degree) -
Western Washingon
Bellingham, WASkills
- Data analysis
- Customer support
- Order fulfillment
- Appointment scheduling
- Record management
- Microsoft Office Suite
- Sysco phone systems
- Problem solving
- Organizational skills
- Team collaboration
- Verbal communication
- Written communication
Personal Information
Title: Senior Market Support Specialist
Quote
The secret to getting ahead is getting started. —Mark Twain
Timeline
Sr. Market Support Specialist
Verizon Wireless
11.2012 - 11.2025
Some College (No Degree) -
Western Washingon