Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
Annica Engler

Annica Engler

Minneapolis

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Work History

LEAD TECHNOLOGY INTEGRATIONS ANALYST

PNC BANK
  • Led the team of analysts that successfully migrated existing Commercial Card Clients from PNC legacy systems to the Visa Spend Clarity for Enterprise platform optimizing their performance and fostering a collaborative environment
  • Managed Pre-Implementation Phase and the team of individuals that were responsible for completing direct client outreach to identify authorized signers for the commercial card contract
  • Collaborated with Product Managers, Treasury Management Officers, Relationship Managers, and other interdepartmental groups to offer clients the best possible outcome and the highest quality of service in line with the CARES model
  • Analyzed and discovered integration capabilities of enterprise applications to better understand data fields, tables and columns for the purpose of data migration
  • Performed highly complex data review, research, and interpretation of present findings to make or influence strategic decisions within the line of business
  • Demonstrated a thorough and expert understanding of Treasury Management line of business and its functions while keeping abreast of business and market trends
  • Designed and executed comprehensive training materials, contributed to process optimization initiatives and streamlined processes to increase the teams efficiency
  • Provided training and support to Program Administrators and their end users, resulting in improved user adoption and increased customer satisfaction
  • Defined the data migration plan for each solution, working with legacy system and new system to design and create the mechanism to extract, cleanse, transform, enrich, load and validate all required data for the successful implementation and operation of the new platform

SMALL BUSINESS OWNER

LUSTRE CLEAN BY DESIGN
  • Company Overview: SMALL BUSINESS
  • Successfully owned and operated a residential Cleaning and Interior Design Services small business
  • Developed and maintained effective business marketing techniques yielding consistent company growth by 12% annually pre-COVID
  • Delivered superior customer service through fostering excellent relationships and building trust and rapport with customers and the community
  • Hired, trained, and staffed 10 decentralized employees
  • Provided guidance in the use of products, on-the-job safety guidelines, customer interactions, and effective presentation of project estimates
  • Designed digital marketing products including Company Logo, Brochures, business Cards and website Domain
  • SMALL BUSINESS

IMPLEMENTATION CONSULTANT

WELLS FARGO
  • Consulted Wells Fargo Global Treasury Management banking division to transition existing commercial card customers from the current expense reporting system to the newly acquired proprietary software, Wells One Expense Manager
  • Established relationship with Large Commercial Card Customers and worked closely with stakeholders to ensure the new software meets the organization's requirements and is properly integrated with existing Enterprise Resource Planning software
  • Researched clients current use of expense management and engaged with clients through ongoing meetings to review and define program setup requirements within the new Expense Manager
  • Extracted SAP data, built compatible interface files and coordinated phased interface deployment with gateway and integration services team
  • Identify and monitor technical issues that arise, escalating as necessary
  • Tested and approved data conversion and integration with ERP software creating a streamlined experience for capturing, tracking, and analyzing real-time data from a single source of truth
  • Support clients as they launch their program within WellsOne Expense Manager, leading clients through walkthroughs of their individual program setups and providing post-launch support

ROBOTICS PROCESS AUTOMATION PROJECT MANAGER

US BANK
  • Responsible for the day-to-day supervision and leadership of the Offset Recovery Team
  • Planned, Organized, and Implemented a Full-Scale RPA project using Agile Methodology to fully automate the Offset Recovery Process
  • Engaged with leaders and their teams to help expand the Robotic Process Automation (RPA) and Intelligent Automation footprint across the enterprise
  • Increase revenue by 2 Million, and repurposed 3 Full Time Administrative FTE's
  • Analyzed business processes, identified automation opportunities, and engaged with development team to implement new RPA approaches and strategies
  • Assisted developers with process scenario design, User Story Creation, and prioritized initiatives using Agile Methodology
  • Establish RPA program guidelines through high level RPA assessments to ensure the process is fully integrated and closely aligned with organizational and departmental approaches
  • Provided continuous updates to internal stakeholders and reviewed project goals with senior leadership to ensure business line goals were executed
  • Developed forecasting and reporting to track critical success factors and initiated change management to adjust for impacts
  • Developing and Implemented necessary Compliance and Regulatory updates to policies, and programs through cross functional business groups as necessary

COLLECTIONS MANAGER

US BANK
  • Responsible for day-to-day supervision and leadership of 15-20 Small Business Collectors managing portfolios' in various stages of delinquency including; liquidation refinancing, litigation, restructuring, bankruptcy, and loss mitigation
  • Directed strategic operations Workforce Management using various WFO software (NICE/IEX) to improve efficiency, forecast staffing needs, schedule and process time off, complete payroll, and make revenue projections
  • Provided coaching, training, and career development proposing corrective actions that met challenges and leveraged growth opportunities
  • Developed and lead cross functional business process groups to improve agent Quality Assurance scores and manage Compliance Defects within the department

Education

Associate of Science - Nursing

Hennepin Technical College
Minneapolis, MN
05-2001

Skills

  • Microsoft office
  • Small business operations
  • User acceptance testing
  • Project planning and development
  • Analytical thinking
  • Planning and execution
  • Software implementation
  • MS Excel
  • Vendor relations
  • ERP implementation
  • Solution design
  • Client relations
  • Business management and development
  • Implementation management
  • Advanced problem solving
  • Project management
  • Stakeholder management
  • Data migration
  • Process improvement strategies
  • Employee performance management
  • Coaching and mentoring
  • Conflict resolution techniques

Accomplishments






US Bank | Gold Shield Award | 2020


U.S. Bank recognizes four levels of Shield Awards-Bronze, Silver, Gold, Platinum. Each represents an increase in effort and outcome.



US Bank | Legends Of Possible Award | 2017


The Legends of Possible Award is a U.S. Bank award that recognizes employees who consistently perform at a high level. It's considered the bank's highest honor.

Timeline

LEAD TECHNOLOGY INTEGRATIONS ANALYST

PNC BANK

SMALL BUSINESS OWNER

LUSTRE CLEAN BY DESIGN

IMPLEMENTATION CONSULTANT

WELLS FARGO

ROBOTICS PROCESS AUTOMATION PROJECT MANAGER

US BANK

COLLECTIONS MANAGER

US BANK

Associate of Science - Nursing

Hennepin Technical College

Similar Profiles

  • Erica Hendry

    Erica HendryErica Hendry

    Personal Banker/Loan Officer at PNC Bank/National City BankPersonal Banker/Loan Officer at PNC Bank/National City Bank

    View Profile
  • Abel Maldonado Jr

    Abel Maldonado JrAbel Maldonado Jr

    International Trade Specialist at PNC Bank, Pittsburgh National Corporation BankInternational Trade Specialist at PNC Bank, Pittsburgh National Corporation Bank

    View Profile
  • Courtney Kutscher

    Courtney KutscherCourtney Kutscher

    Bank Teller at PNC Bank/National City BankBank Teller at PNC Bank/National City Bank

    View Profile
Annica Engler