Annie Manzi
Lake Elmo
Summary
Dynamic and results-driven professional with over six years in customer service and food service, including leadership as a Shift Leader at Dunkin'. Proven ability to enhance team performance and ensure high-quality standards. Skilled in multitasking and POS operations, consistently delivering exceptional guest experiences while driving sales.
Overview
7
7
years of professional experience
Work History
Shift Leader/Lead Barista
Dunkin'
Eau Claire
09.2021 - Current
- Monitored team performance, and provided regular feedback to drive continuous improvement.
- Monitored food quality during service hours, addressing any issues immediately to maintain high standards.
- Oversaw cash-handling procedures, and ensured accurate reconciliation at the end of each shift.
- Prepared hot and cold coffee drinks according to customer specifications.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
Crew Member
Papa Murphy's
DeForest
09.2019 - 06.2021
- Provided exceptional customer service by greeting and assisting customers in a friendly, professional manner.
- Efficiently operated cash register, accurately handling transactions, and providing correct change to customers.
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards.
- Collaborated with team members to ensure a smooth workflow during busy periods, effectively managing time constraints.
Server/Hostess
Norske Nook Restaurant and Bakery
DeForest
04.2018 - 04.2020
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring the timely delivery of food and beverages.
- Maintained cleanliness and organization of assigned workstations, including dining areas, server stations, and beverage stations, throughout shifts.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Master of Science - Communication Sciences And Disorders
University of Wisconsin-River Falls
River Falls, WI05-2027
Bachelor of Science - Communication Sciences & Disorders
UW-Eau Claire
Eau Claire, WI05-2025
High school Diploma -
Deforest Area High School
DeForest, WI06.2021
Skills
- Shift management (3 years)
- Customer service (6 years)
- Food service (six years)
- Multitasking (6 years)
- Serving for 2 years
- Leadership (5 years)
- POS (six years)
Languages
English - Fluent, American Sign Language - Intermediate
Timeline
Shift Leader/Lead Barista
Dunkin'
09.2021 - Current
Crew Member
Papa Murphy's
09.2019 - 06.2021
Server/Hostess
Norske Nook Restaurant and Bakery
04.2018 - 04.2020
Master of Science - Communication Sciences And Disorders
University of Wisconsin-River Falls
Bachelor of Science - Communication Sciences & Disorders
UW-Eau Claire
High school Diploma -
Deforest Area High School
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