Annigail Marso
Saint Louis Park
Summary
Hardworking and detail-oriented with strong skills in multitasking, time management, and communication. Consistently maintains clean and organized work environment, adhering to health and safety regulations. Adept in safe food handling and delivering exceptional customer service. Excels in fast-paced environments, demonstrating strong teamwork and problem-solving abilities. Known for quickly mastering new skills. Reliable student with a knowledge of conflict resolution and customer communications. Proven track record of efficiently resolving customer issues and requests. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
University of Wisconsin - La Crosse Rec Center
La Crosse, WI
09.2025 - Current
- Assisted customers with questions regarding facility usage, checking out equipment, memberships, and event scheduling.
- Developed and maintained strong relationships with other rec employees, building good work relationships.
- Resolved conflicts and addressed concerns promptly to ensure positive experiences for all rec users.
- Exhibited strong multitasking skills and ability to work under pressure and during peak hours.
- Performed cashier duties such as accepting payments and logging memberships into POS systems.
Customer Service Representative
St. Louis Park Rec Center/Westwood Hills Nature Center
Saint Louis Park, MN
06.2025 - Current
- Developed and maintained strong relationships with rec users to enhance customer satisfaction and loyalty.
- Assisted customers with inquiries regarding facility usage, memberships, and event scheduling.
- Resolved conflicts and addressed concerns promptly to ensure positive experiences for all visitors.
- Responded to customer requests for products, services, and company information.
- Performed cashier duties such as accepting payments, counting money, and placing orders into POS systems.
FOOD RUNNER
Park Tavern Bar & Grill
Saint Louis Park, MN
07.2023 - Current
- Exhibited strong multitasking skills and ability to work under pressure and during peak hours.
- Provided excellent customer service, attentive to guests' needs.
- Maintained professional and effective communication with kitchen staff and managers.
- Followed safety procedures for handling food and beverages.
- Able to safely and efficiently carry large amounts of food from the kitchen to customers table.
- Knowledge of menu to provide accurate descriptions of dishes to customers.
CREW MEMBER
Papa Murphy's Take 'N' Bake Pizza
Saint Louis Park, MN
04.2022 - 11.2023
- Greeted customers and handled customer complaints in a friendly and professional manner.
- Performed cashier duties such as accepting payments, counting money, and placing orders into POS systems.
- Cross-trained in multiple positions.
- Acted well under pressure, utilized problem-solving skills.
- Cleaned and sanitized store, food preparation, and restroom areas.
CREW MEMBER
Sever's Fall Festival
Shakopee, MN
09.2021 - 10.2021
- Greeted customers and handled customer complaints in a friendly and professional manner.
- Followed health department regulations for properly handling food.
- Provided customer feedback to management.
- Performed cashier duties such as accepting payments, counting money, and placing orders into POS systems.
- Assisted in unloading stock from delivery trucks and stocking shelves accordingly.
Education
BACHELOR OF SCIENCE (B.S.) - FOOD & NUTRITION SCIENCES
University of Wisconsin - La Crosse
La Crosse, WI05-2028
HIGH SCHOOL DIPLOMA - undefined
St. Louis Park Senior High School
Saint Louis Park, MN06-2024
Skills
- Quick learner
- Problem-solving
- Safe food handling
- Active listening
- Customer service
- Strong work ethic
- Effective multitasking
- Flexible schedule
- Menu memorization
- POS Systems efficiency
Certification
- Red Cross First Aid CPR & AED Certified
- Valid Minnesota Drivers License
LANGUAGES
German
Timeline
Customer Service Representative
University of Wisconsin - La Crosse Rec Center
09.2025 - Current
Customer Service Representative
St. Louis Park Rec Center/Westwood Hills Nature Center
06.2025 - Current
FOOD RUNNER
Park Tavern Bar & Grill
07.2023 - Current
CREW MEMBER
Papa Murphy's Take 'N' Bake Pizza
04.2022 - 11.2023
CREW MEMBER
Sever's Fall Festival
09.2021 - 10.2021
HIGH SCHOOL DIPLOMA - undefined
St. Louis Park Senior High School
BACHELOR OF SCIENCE (B.S.) - FOOD & NUTRITION SCIENCES
University of Wisconsin - La Crosse