Annika Okerstrom
Blaine
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
9
9
years of professional experience
Work History
Barista
Avant Garden
Anoka, Minnesota
12.2019 - Current
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Welcomed customers in a friendly, personal manner, using first names when appropriate to sustain a very casual and positive environment.
- Operated cash register, collected payments and provided accurate change.
- Listened to customer desires and needs to recommend the most enjoyable, delicious drink.
- Restocked counter and customer areas to maintain adequate items levels for expected needs throughout the day, with more stocking and cleaning at closing.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Diffused any negative or dissatisfied customer interactions professionally and smoothly, being apologetic and understanding to customer concerns.
Hostess
Applebee's Neighborhood Grill
Coon Rapids, MN
05.2019 - 12.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure.
Cashier/Guest Service Advocate
Target
Coon Rapids , Minnesota
11.2017 - 05.2019
- Rang up guests on cash register quickly and effectively while also bagging items. Finished transactions with payment and always giving accurate change back.
- Trained new team members in cash register operation, customer service and Target policies and procedures.
- Assisted customers with Target credit card sign up, promotional offers, and completing refunds/exchanges.
- Followed correct policy and exchange policies when assisting guests, problem-solved when issues arise and find the best solution for both Target and guest.
- Called Target security and prioritized safety when handling illegal activities.
- Resolved issues regarding customer complaints and escalated worsening concerns to our Guest Service Team Lead for remediation.
Education
Bachelor of Science - Urban Elementary Education
Metropolitan State University
Saint Paul, MN05-2028
Skills
- Cooperative team player
- Engaging personality
- Friendly and outgoing
- Solid problem solver
- Active listener
- Organizational skills
- Reliable and trustworthy
- Relationship building
Timeline
Barista
Avant Garden
12.2019 - Current
Hostess
Applebee's Neighborhood Grill
05.2019 - 12.2019
Cashier/Guest Service Advocate
Target
11.2017 - 05.2019
Bachelor of Science - Urban Elementary Education
Metropolitan State University