Established and implemented business procedures and process improvements.
Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
Founder
Ansari Group
1997 - 2004
Acquired and managed restaurant operations in Downtown Minneapolis.
La Belle Vie
Downtowner woodfire Grill
Mill Valley Kitchen
Regional Manager
Morton’s of Chicago
05.1993 - 1997
Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Established and maintained operational standards for Number locations.
Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
Supervised staff to optimize brand expansion initiatives and productivity.
Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Developed and executed successful business plans that resulted in improved market share and profitability within the region.
Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
Boosted brand growth by devising strategic network and marketing tactics.
Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Director
D’Amico + Partners
1985 - 1993
Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Sr Creative Director On-air & Social Media/YouTube Content Creator at Hemisphere Media GroupSr Creative Director On-air & Social Media/YouTube Content Creator at Hemisphere Media Group