Antoine Brown
Saint Paul
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Grand Ole Creamery
06.2023 - Current
- Maintain and facilitate a smooth-operating, friendly work environment for both customers and employees. Responsibilities include directing the shift, handling attendance matters among staff, delegating tasks, overseeing POS system management (including breakdown and set-up of tills), performing bank runs, ordering supplies, conducting inventory checks, and reporting any operational or personnel issues to general management or HR. Additional duties include assisting with product preparation (such as waffle cones), serving ice cream and related menu items, and ensuring compliance with all food safety and hygiene standards.
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored team members, enhancing performance and teamwork.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Conducted quality checks on products, maintaining high standards of food safety and hygiene.
- Collaborated with management to develop promotional strategies, increasing foot traffic during peak hours.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Education
High school diploma or GED -
Highland Park Senior High School
Saint Paul, MN06.2025
Skills
- Microsoft Office
- Communication skills
- Customer service
- Food handling
- Leadership
- Phone etiquette
- Restaurant experience
- Food industry
- Cash register
- Cash handling
- Food safety
- Team management
- POS
- Food service
- Hospitality
- Supervising experience
- Basic math
- Data entry
- Management
- Cash management
- Heavy lifting
- Serving
- Restaurant management
- Organizational skills
- Shift management
- Team leadership
- Problem-solving
- Customer service focus
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
- Conflict resolution
- POS system operation
- Safety processes and procedures
- Complaint resolution
- Verbal and written communication
- Employee relations
- Multitasking
- Attention to detail
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Time management
- Task prioritization
- Critical thinking
- Interpersonal communication
- Team building
- Problem-solving abilities
- Reliability
Certification
- Driver's License
- Food Handler Certification
- December 2023 to December 2026
- ServSafe
Languages
English
Timeline
Shift Leader
Grand Ole Creamery
06.2023 - Current
High school diploma or GED -
Highland Park Senior High School