April Brockett
Bloomington
Summary
Dynamic logistics and administrative professional with extensive experience in coordinating multi-station freight operations, supporting high-volume office environments, and delivering healthcare administrative services. Proven expertise in documentation management, workflow optimization, customer service, and cross-functional communication drives operational efficiency and enhances client satisfaction. Twenty years of U.S. Army leadership experience overseeing maintenance operations, safety programs, and personnel training establishes a strong foundation for effective team management. Currently pursuing an AAS in Medical Administration Assistant Specialist and holding an AAS in Medical Coding (expected Dec 2025), demonstrating a commitment to excellence, accuracy, and continuous improvement across logistics, administrative, and healthcare sectors.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Flexport Coordinator
Midwest Express
01.2024 - Current
- Coordinate Flexport co-load shipments across MSP IND and Ohio stations, ensuring complete and accurate documentation (ACE release, steamship release, delivery order, IT numbers, payment confirmation).
- Monitor inbound containers, identify missing or late documentation and issue arrival notices to prevent unloading or delivery delays.
- Act as primary communication link between Midwest Express operations warehouse teams, dispatch, and Flexport.
- Generate shipment tags, initiate pre-arrival workflows, and guarantee freight unloading within 0–2 days while processing same-day upon documentation receipt.
- Coordinated with dispatch to schedule timely pickups and deliveries. Provided drivers with comprehensive instructions for efficient loading procedures.
- Streamline workflows across multiple stations to ensure consistent processing and adherence to Flexport requirements.
- Resolve documentation discrepancies, system issues, and operational exceptions to ensure uninterrupted freight movement.
Office Service Assistant
Fish & Richardson Law Firm
10.2023 - 01.2024
- Optimize administrative operations through effective scheduling, meeting coordination, and precise minute-taking.
- Oversee incoming calls, correspondence, memos, and document distribution
- Streamlined filing systems to enhance organization and accessibility. Updated office policies to ensure compliance with current regulations. Managed supply ordering process to maintain optimal inventory levels.
- Served as primary contact for clients, streamlining communication processes. Delivered comprehensive support to enhance visitor experiences for all attendees.
- Oversee project documentation scanning printing binding and file dispatch/renumbering
- Manage shredding operations and destruction documentation.
- Configured conference rooms with IT equipment and refreshments
- Expert in USPTO accounts, ProLaw, IP management systems, and online intellectual property resources.
Administrative Student Worker
Dakota County Technical College
01.2021 - 06.2022
- Provided administrative support for student affairs, including financial aid and advising.
- Managed incoming calls, ensuring timely responses and enhancing customer satisfaction. Coordinated file organization for efficient retrieval and streamlined access. Sorted mail to facilitate prompt distribution among team members.
- Utilized Minnesota State ISRS database and Hobsons CRM system for efficient data management.
- Delivered outstanding customer service while cultivating a professional, positive environment.
- Coordinated campus programs while supporting student-focused initiatives.
- Streamlined scheduling for student appointments and faculty meetings to enhance operational efficiency.
- Oversaw inventory of office supplies to guarantee availability and optimize cost-effectiveness for daily operations.
Senior NCO Maintenance Manager
U.S. Army
12.2000 - 12.2020
- Supervised maintenance operations, preventive maintenance programs, and safety compliance.
- Led, trained, and mentored teams of up to 23 personnel.
- Planned maintenance schedules, executed repairs, and optimized equipment readiness.
- Managed procurement, vendor pricing, and cost-effective purchasing.
- Conducted licensing, inspections, and safety training for new personnel.
- Maintained 100% accountability of equipment across multiple units.
- Coordinated equipment loading with 63 Army units for deployments to Iraq and Germany.
- Performed billing, collection, and reporting functions generating over $30,000 annually.
Education
Associate of Applied Science - Medical Administration Assistant Specialist
Dakota County Technical College
Rosemount, MN12-2026
Associate of Applied Science - Medical Coding
Dakota County Technical College
Rosemount, MN12-2025
Skills
- Detail-oriented
- Database administration
- Effective organizational skills
- Effective multitasking
- Proficient in computer applications
- Effective verbal communication
- Database management
- Telephone system management
- Approachable demeanor
- Project planning and prioritization
Accomplishments
· Supervised 23 Units and staff members in the US Army.
· Resolved product issues through consumer inspections.
· Used Microsoft Excel/ GCSS-Army daily and mentored new Soldiers to develop inventory tracking spreadsheets for optimal productivity.
· Achieved 100% accountability of equipment in my Battalion by effectively helping with other downtrace Units' physical security.
· Collaborated with sixty-three other Army Units in the coordination of loading of equipment to Iraq and Germany.
· Performed billing, collection, and reporting functions for the GFEBS office generating over $30,000.00 annually in the US Army.
Certification
- Certified Maintenance Manager
- Licensed H8
- GFEBS Contracting
- Commander’s Safety Trainer
- WLC Graduate
- ALC Graduate
- Risk Manager
- GSA Smart Pay Certified
- EEO Certified
- SHARP Certified
- Master Driver Trainer
Timeline
Flexport Coordinator
Midwest Express
01.2024 - Current
Office Service Assistant
Fish & Richardson Law Firm
10.2023 - 01.2024
Administrative Student Worker
Dakota County Technical College
01.2021 - 06.2022
Senior NCO Maintenance Manager
U.S. Army
12.2000 - 12.2020
Associate of Applied Science - Medical Administration Assistant Specialist
Dakota County Technical College
Associate of Applied Science - Medical Coding
Dakota County Technical College