April O'Leary
Elk River
Summary
Adept at fostering customer loyalty and exceeding sales targets, I honed my skills in client rapport and multitasking at Cornerstone Auto. My proficiency in computer skills and a strong work ethic contributed to streamlining operations and enhancing customer satisfaction, achieving a consistent record of high performance in fast-paced environments.
Offering proactive and customer-focused approach, ready to learn and develop in supportive environment. Brings ability to quickly grasp new information and implement effective solutions to enhance customer satisfaction. Ready to use and develop strong communication and problem-solving skills in the Beauty Advisor role.
Overview
8
8
years of professional experience
Work History
Service Advisor
Cornerstone Auto
Elk River, MN
09.2019 - 04.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Front Desk
Natures Dry Cleaners
Elk River, MN
04.2015 - 07.2015
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Contributed to a positive work environment by collaborating effectively with team members and supporting other roles when needed.
- Built rapport with regular patrons through friendly interactions and consistent delivery of high-quality service experiences.
- Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
Education
GED -
Elk River High School
Elk River06-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Goal-oriented mindset
- Client rapport
- Team collaboration
Timeline
Service Advisor
Cornerstone Auto
09.2019 - 04.2023
Front Desk
Natures Dry Cleaners
04.2015 - 07.2015
GED -
Elk River High School