Arafa Ahmed
New Brighton
Summary
Dynamic leader with a proven track record at La Mama Restaurant, excelling in staff supervision and customer engagement. Expert in business planning and marketing strategy implementation, ensuring high-quality service and operational efficiency. Demonstrated ability to foster team growth and enhance customer satisfaction, with a knack for menu development and food presentation.
Knowledgeable Manager with solid foundation in restaurant management and business operations. Successfully led team to deliver exceptional dining experiences and streamline back-of-house processes. Demonstrated expertise in staff training and inventory management, ensuring high standards of quality and service.
Restaurant professional prepared for leadership roles in food and beverage industry. Proven ability to enhance operational efficiency and customer satisfaction through strategic planning and team collaboration. Valued for adaptability and consistent delivery of results. Skilled in financial oversight, menu development, and employee engagement.
Overview
7
7
years of professional experience
Work History
Restaurant Owner
La Mama Restaurant
02.2021 - Current
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Recruited, hired, and trained talented staff to fill vacancies.
Medical Interpreter
Elina Health Care
01.2021 - Current
- Followed ethical codes to protect confidentiality of patient medical information.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Substitute Teacher
Public School
01.2018 - 06.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Followed lesson plans designed by absent teachers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted students in mastering subject material and preparing for tests.
- Implemented classroom management techniques to maintain positive learning environment.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Bachelor of Science - Bachelor Business And Managment
University of Managment And Business of Djibouti
09-2006
Skills
- Menu development
- Staff supervision
- Business planning
- Customer engagement
- Small business operations
- Food presentation
- Food pairing
- Business marketing
- Sales expertise
- Marketing strategy implementation
- Monitoring food preparation
- Sales and marketing
- Front of house management
- Budget administration
- Kitchen staff coordination
- Food plating and presentation
Languages
French
Full Professional
Arabic
Full Professional
English
Full Professional
Timeline
Restaurant Owner
La Mama Restaurant
02.2021 - Current
Medical Interpreter
Elina Health Care
01.2021 - Current
Substitute Teacher
Public School
01.2018 - 06.2020
Bachelor of Science - Bachelor Business And Managment
University of Managment And Business of Djibouti
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