Arafa Ahmed
Minneapolis
Summary
Dedicated banquet server with a proven track record of enhancing guest satisfaction through efficient service and attention to detail. Skilled in problem-solving and team collaboration to create memorable dining experiences.
Overview
23
23
years of professional experience
Work History
Banquet Server
Intercontinental Hotel
St. Paul
01.2004 - Current
- Served food and beverages promptly during high-volume events.
- Configured banquet tables to align with event specifications and enhance guest experience.
- Collaborated with kitchen staff for timely meal delivery at events.
- Maintained cleanliness of dining areas to enhance guest experiences.
- Monitored guest satisfaction during events, resolving concerns to ensure a positive experience.
- Trained new banquet staff on service standards and operational procedures.
- Cleared used plates and utensils following meal service for efficiency.
- Assisted with closing duties, restocking supplies, and cleaning surfaces.
Banquet Server
Marriott
Minneapolis
02.2003 - 08.2008
- Provided prompt service to all guests at banquets and catered events.
- Greeted guests upon arrival and assisted throughout events to ensure a welcoming atmosphere.
- Poured and delivered beverages to guests in a timely manner. and appetizers efficiently to enhance guest experience.
- Replenished buffet lines with fresh food items.
- Removed used plates from tables promptly after each meal service. and utensils promptly after each meal service.
- Maintained cleanliness of work area, ensuring tables, chairs, and floors were presentable throughout shifts.
- Assisted in setup and breakdown of banquet tables, chairs, linens, and equipment.
- Executed closing duties, such as restocking supplies and wiping down Change end punctuation.
Education
High School Diploma -
Ismalila High School
Ismailia, Egypt05-1991
Skills
- Table configuration and setup
- Event setup
- Event breakdown and cleanup
- Food preparation and handling
- Cleanliness maintenance
- Inventory management
- Customer service and relations
- Customer engagement
- Attention to detail
- Time management
- Problem solving
Timeline
Banquet Server
Intercontinental Hotel
01.2004 - Current
Banquet Server
Marriott
02.2003 - 08.2008
High School Diploma -
Ismalila High School