Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arianna Torres

Red Wing

Summary

Dynamic security professional with extensive experience at Treasure Island Resort and Casino, excelling in emergency response and conflict de-escalation. Proven ability to enhance safety and customer satisfaction through effective incident reporting and detail-oriented monitoring. Skilled in utilizing security systems to protect guests and property while fostering a welcoming environment.

Overview

3
3
years of professional experience

Work History

Security Officer

Treasure Island Resort and Casino
09.2023 - Current
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
  • Acted quickly during medical emergencies to reduce the opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and on foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns about facility safety or access control procedures.
  • Trained in CPR and AED operation, and may assist in evacuations and fire situations.
  • Engaged with individuals violating hotel policies or laws, up to and including detentions and arrests.
  • Usage of computers and software to complete reports on incidents, accidents, and guest complaints.
  • Responded to a range of incidents, including medical emergencies, fire situations, and security breaches.

Cash Count

Treasure Island Resort and Casino
02.2023 - 09.2023
  • Removed currency from gaming and non-gaming machines according to department policies, procedures and Minimum Internal Control Standards (MICS)
  • Processed currency on the counter/sorter equipment in conjunction with department policies, procedures and Minimum Internal Control Standards (MICS)
  • Verified the strap and loose count against the Slot Accounting System and the Table Games Management System processing totals
  • Report any discrepancies to the supervisor
  • Ensure that all bill stackers are properly seated into the bill acceptors
  • Input the currency processed totals for table games into the Table Games Management System
  • Enter all non-registered slot drop count of money into the Slot Accounting System


Sales Associate

Sally Beauty
01.2023 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and display beauty and cosmetic merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds following store policy.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Operations Processor

Wells Fargo
10.2022 - 12.2022
  • Scanned and read incoming materials, such as checks, to determine how and where they should be classified and filed.
  • Gathered materials to be filed from departments and employees.
  • Assisted in document management polices to facilitate efficient, legal, and secure access to electronic content.
  • Reviewed work throughout the work process and at completion to check for proper performance.
  • Examined completed work to detect defects and verified conformance to work orders, adjusted machinery as necessary to correct production problems.
  • Organized important financial documents and receipts into the company filing.

Education

High School Diploma -

Glencliff High School
Nashville
05-2019

Skills

  • Report writing
  • Incident reporting
  • Detail-oriented
  • Emergency response
  • Conflict de-escalation
  • Dispatch
  • Workplace violence prevention
  • Security systems
  • General security

Languages

Spanish
Limited Working

Timeline

Security Officer

Treasure Island Resort and Casino
09.2023 - Current

Cash Count

Treasure Island Resort and Casino
02.2023 - 09.2023

Sales Associate

Sally Beauty
01.2023 - 02.2023

Operations Processor

Wells Fargo
10.2022 - 12.2022

High School Diploma -

Glencliff High School

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Arianna Torres