Arie King
Prior Lake,MN
Summary
10+ years of customer service experience with 5+ years in supervisor roles. Reliable, hard-working, quick learner with personal drive to be the best employee I can for my employer and my team. Great at multitasking, problem solving, and communication skills both written and verbal. Strong computer skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Billing Analyst
UTILITY MANAGEMENT SOLUTIONS
Eden Prairie, MN
05.2022 - Current
- Allocate utility charges to 50+ multi-unit residential properties located throughout the U.S
- Member of quality control team reviewing and final submission of other analyst's properties and charges
- Generate quarterly accounts receivable statements showing past due accounts and property recovery percentages
- Answer calls for utility-based questions as well as accepting payments
Customer Solutions Supervisor
IMEDIA
Eden Prairie, MN
08.2021 - 02.2022
- Call center supervisor running a team of 12-18 individuals monitoring team statistics including but not limited to utilization, average handle times, average hold times, and customer survey scores
- Regular one-on-one coaching sessions to review previous performance and create SMART goals for areas needing improvement
- Handled supervisor escalations from customers to de-escalate and resolve customer's needs
- Worked dual screen monitors with multiple programs running showing strong computer skills and ability to multitask
Titles Specialist
WELLS FARGO AUTO
Minneapolis, MN
07.2020 - 08.2021
- Call center specialist working with customers to resolve any needs surrounding auto titles with active lien on vehicles
- Found solutions for customers including but not limited to transferring title out of state, selling to third parties, trading in vehicles, and working with insurance companies during total loss accidents
- Assisted in training of incoming agents.
Education
A.A.S. Culinary Arts/Food and Beverage Management -
HENNEPIN TECHNICAL COLLEGE
Eden Prairie, MN 09.2010 - 05.2012
Skills
Complex problem resolution
Microsoft Office
Complex problem resolution
Coaching and training
Records organization and review
Timeline
Billing Analyst
UTILITY MANAGEMENT SOLUTIONS
05.2022 - Current
Customer Solutions Supervisor
IMEDIA
08.2021 - 02.2022
Titles Specialist
WELLS FARGO AUTO
07.2020 - 08.2021
A.A.S. Culinary Arts/Food and Beverage Management -
HENNEPIN TECHNICAL COLLEGE
09.2010 - 05.2012