Arieanna Moncayo
Edina
Summary
Proven track record at Buca Di Beppo, excelling in high-pressure environments and enhancing customer satisfaction through exceptional service and efficient food packaging. Demonstrated strong multitasking proficiency and a team player mentality, significantly contributing to operational efficiency and a polished dining experience. Skilled in cash handling and committed to cleanliness, embodying the ideal blend of hard and soft skills.
Overview
1
1
year of professional experience
Work History
Host
Buca Di Beppo
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Wait Assistant
Buca Di Beppo
10.2023 - Current
- Demonstrated attention to detail when preparing tables, contributing to a polished and inviting atmosphere for diners.
- Contributed to increased guest satisfaction by efficiently refilling beverages and promptly addressing any additional requests.
- Maintained high standards of cleanliness throughout the restaurant, adhering to health code regulations and company policies consistently.
- Supported restaurant success by consistently adhering to uniform standards and maintaining a professional demeanor during all interactions.
- Supported restaurant operations by effectively setting up tables with appropriate utensils and tableware.
- Contributed to a safe dining space by promptly addressing spills and potential hazards, ensuring the well-being of both guests and staff members.
- Enhanced customer dining experience by providing timely assistance to servers and maintaining a clean, organized dining area.
- Elevated overall service quality by swiftly clearing plates and utensils after each course, enabling seamless transitions between dishes.
- Assisted servers in meeting specific guest needs, such as providing high chairs or adjusting table setups for wheelchairs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Assisted wait staff with timely food delivery and guest requests.
Take-Out Server
Buca Di Beppo
10.2023 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
- Increased repeat business through friendly interactions and prompt attention to special requests.
- Expedited order processing for reduced wait times and increased customer satisfaction.
- Addressed customer inquiries and concerns, leading to increased repeat business.
- Managed multiple food orders to ensure timely delivery to customers, enhancing satisfaction.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
High School Diploma -
Edina High
Edina, MN06-2025
Skills
- Customer service
- Cleanliness and hygiene
- Excellent customer service
- Team collaboration
- Food packaging
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Time management
- Food handling safety
- Quick learner
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Host
Buca Di Beppo
10.2023 - Current
Wait Assistant
Buca Di Beppo
10.2023 - Current
Take-Out Server
Buca Di Beppo
10.2023 - Current
High School Diploma -
Edina High
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