Ariel Bothun
Saint Cloud
Summary
Dedicated Medical Support Assistant with expertise in patient communication, appointment scheduling, and HIPAA compliance. Proven ability to enhance patient satisfaction and streamline clinic operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advance Medical Support Assistant
Department of Veterans Affairs
Saint Cloud, MN
01.2025 - Current
- Full time
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Managed electronic health records ensuring accurate data entry and retrieval.
- Assisted healthcare providers with patient intake procedures to improve workflow.
- Processed medical documentation and referrals in compliance with departmental protocols.
- Communicated effectively with veterans regarding healthcare services and resources available.
- Trained new staff on administrative procedures and use of medical software systems.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Mailed patient appointment letters.
- Verified and updated clinical records.
- Streamlined front desk operations for improved workflow and reduced wait times.
Medical Support Assistant
Department of Veterans Affairs
Saint Cloud, MN
07.2024 - 01.2025
- Full time
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Facilitated communication between healthcare providers and veterans to enhance service delivery.
- Processed patient intake forms, ensuring timely access to medical care.
- Supported front desk operations by greeting patients and answering inquiries efficiently.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Call Center Scheduler
CentraCare Health System
Saint Cloud, MN
05.2023 - 12.2023
- Full time
- Scheduled patient appointments efficiently using electronic scheduling systems.
- Coordinated with healthcare providers to optimize appointment availability and reduce patient wait times.
- Managed incoming calls and inquiries, providing accurate information on services offered.
- Developed and maintained organized records of patient interactions for quality assurance purposes.
- Monitored appointment schedules regularly to identify and resolve potential conflicts proactively.
Education
Associate of Science - Health Information Technology
Saint Cloud Technical And Community College
Saint Cloud, MN05.2024
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
- Medical terminology
- Data entry proficiency
- Medical billing and coding
- Strong communication
- Customer service
- Reliable team player
- Direct patient care
- Maintaining confidentiality
- Supervision and Management
Accomplishments
Registered Health Information Technician Certification - Supervision and management courses taught me leadership, project management, and operational skills tailored to healthcare systems. These courses prepared me to oversee electronic health records, manage departmental staff and ensure compliance with medical privacy.
Certification
Virtual Aspiring Supervisor Program certification- This is a 12 week course offered through the VA. Designed to prepare high-performing, non-supervisory employees for future leadership and management roles. This program focuses on building foundational leadership and soft skills. Participants learn core supervisory competencies, such as accountability, resilience, strategic thinking, ethical leadership, and conflict resolution.
Timeline
Advance Medical Support Assistant
Department of Veterans Affairs
01.2025 - Current
Medical Support Assistant
Department of Veterans Affairs
07.2024 - 01.2025
Call Center Scheduler
CentraCare Health System
05.2023 - 12.2023
Associate of Science - Health Information Technology
Saint Cloud Technical And Community College