Arletha Johnson
Saint Paul
Summary
Motivated customer service representative with over three years retail experience in a fast-paced environment.Excellent communicator with 6+ years experience working in a demanding call center environment as a Customer Service Representative.
Overview
7
7
years of professional experience
Work History
Credit Associate
Safety Services
Saint Paul
02.2006 - 08.2006
This was a company that took donations my job was to call customers who had agreed to donate but have not sent their payments in by 6 weeks. I call to convince them to send in a payment.
Credit Consultant
Xcel Energy
Roseville
01.2000 - 10.2001
Customers called in about their electric bill. I assisted customers with pay arrangements and took payments over the phone
Education
Associate of Arts -
Saint Paul College
2014
High School Diploma - High School Diploma
Beaumont High
1992
Skills
- Shipping and receiving
- Telephone inquiries
- Invoice processing
- Credit card processing
- Telecommunication skills
- Strong organizational skills
- Listening skills
- MS Windows proficient
- Active listening skills
- Multi-line phone usage
- Adaptability
- Mediation
- Conflict resolution
- Creative problem solver
- Excellent communication skills
- Fast learner
- Strong client relations
Accomplishments
Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Telephone Service
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Credit Associate
Safety Services
02.2006 - 08.2006
Credit Consultant
Xcel Energy
01.2000 - 10.2001
Associate of Arts -
Saint Paul College
High School Diploma - High School Diploma
Beaumont High