ARMANI MILLINER
Minneapolis
Summary
Customer-focused professional with proven track record in managing and improving customer experiences. Skillfully led teams to achieve high levels of customer satisfaction and loyalty. Known for effective collaboration and adaptability in dynamic environments. Proficient in resolving complex issues and implementing strategic improvements.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Michaels Craft Store
Minneapolis, MN
10.2024 - Current
- Regularly deescalated high stress encounters with unruly or inappropriate shoppers, ensuring employee and customer safety.
- Managed inventory levels, employee schedules, and customer complaints ensuring everything is properly prioritized.
- Submitted numerous reports and service requests as well as relayed them to other management to keep the store in great condition.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained new associates on store policies, procedures, and customer service standards.
- Led initiatives to optimize customer service workflows, increasing efficiency.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Sales Associate
Party City
Tomball, USA
10.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in all parts of the store
- Worked closely with shift manager to solve problems and handle customer concerns
- Regularly troubleshooted POS systems while assisting customers during rush hours
- Worked with flexible schedules and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Babysitter
Lourdes Compton
Magnolia, USA
07.2021 - 10.2023
- Played games, worked on puzzles, and read books to a young child
- Communicated positively with the child and guardians
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Prepared healthy, age-appropriate snacks and meals
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Reassured the child when upset providing emotional support and stability
- Taught the child to organize toys, wash hands, and share by leading by example
- Administered medications, following strict instructions from parents and medical labels
Education
High School Diploma -
Magnolia West High School
Magnolia, TX05-2023
Skills
- Excellent communication skills
- Relationship building
- Training and onboarding
- Performance evaluations
- Staff management
- Business objective analysis
Timeline
Customer Experience Manager
Michaels Craft Store
10.2024 - Current
Sales Associate
Party City
10.2023 - 08.2024
Babysitter
Lourdes Compton
07.2021 - 10.2023
High School Diploma -
Magnolia West High School