April Hoffman

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Managed paperwork for childcare operations, employee management and state requirements

July 2021 - January 2023 I held many roles within the company, Teacher, Assistant Director, Acting Center Director until I received my own center in 2024.

• Recruited and developed solid team of professionals to care for up 100 children each day.
• Fostered caring and safe environment for children and parents.
• Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
• Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.

Support 2 Directors, 11 Regional Managers and their teams with scheduling and coordinating.

• On-board and off-board employees (equipment, software approval, technical access, etc.).
• Set up travel arrangements and create expense reports via Concur.
• Setup all day on/offsites (including but not limited to meeting space, food arrangements, AV equipment, etc.).
• Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
• Track and submit employee timesheets to accounting department for payroll processing via Kronos
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

Support 1 Executive Vice President, 4 Vice Presidents and their teams with scheduling and coordinating

• Increased office organization by developing filing system and customer database protocols.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Managed daily operations within CHS Hedging office by supporting continuous delivery of excellent services and care.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Planned and executed successful corporate meetings, lunches and special events for groups of up to 20.

Support 1 Executive Vice President, 4 Vice Presidents and their teams along with scheduling and coordinating.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trip.
• Prepared presentations, materials and documentation for use in meetings and engagements.
• Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
• Obtained signatures for important financial and legal documents.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.