Ashanti Medina Jimenez
Burnsville
Summary
Results-driven professional with a proven track record in customer service, operational management, and employee training. Adept at enhancing guest satisfaction and optimizing service efficiency.
Overview
4
4
years of professional experience
Work History
Shift Leader
Culver's Restaurant
Lakeville
01.2025 - Current
- Supervised team members during peak hours to optimize service efficiency.
- Trained new employees on menu items and customer service protocols.
- Maintained cleanliness and organization of dining area and kitchen facilities.
- Resolved customer complaints to enhance guest satisfaction.
Zone Manager
Raising Cane's Restaurants
Lakeville
05.2022 - 01.2025
- Oversaw daily operations to ensure restaurant standards and service quality.
- Trained and mentored team members on best practices and operational procedures.
- Collaborated with management on promotional events to increase customer engagement.
- Analyzed customer feedback to identify areas of improvement for products and services.
Education
High School Diploma -
Burnsville High School
Burnsville, MN06-2023
Associate of Arts - Elementary Education
Normandale Community College
Minneapolis, MNSkills
- Customer service
- Employee training
- Team leadership
- Operational management
- Quality assurance in restaurants
- Customer relationship management
Languages
Spanish
Professional
Timeline
Shift Leader
Culver's Restaurant
01.2025 - Current
Zone Manager
Raising Cane's Restaurants
05.2022 - 01.2025
High School Diploma -
Burnsville High School
Associate of Arts - Elementary Education
Normandale Community College