Ashley Bahr
International Falls
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant General Manager
ABC Phones
International Falls
2024.08 - Current
- Managed daily operations and ensured staff adherence to company policies.
- Coordinated training programs for new employees and ongoing staff development.
- Oversaw inventory management and maintained optimal stock levels in retail locations.
- Developed strategies to enhance customer service and improve client satisfaction.
- Collaborated with upper management on strategic planning initiatives and business growth.
- Facilitated communication between teams to promote a cohesive work environment.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Store Manager
ABC Phones
International Falls
2019.06 - 2023.07
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to enhance team performance.
- Monitored inventory levels and coordinated restocking efforts.
- Established visual merchandising approaches to optimize product displays.
- Resolved customer inquiries and complaints with professionalism.
- Conducted regular staff meetings to communicate updates and expectations.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
DSP/PSS
Lutheran Social Services
International Falls
2018.01 - 2019.09
- As a DSP/PSS I work with vulnerable adults helping them with daily needs and everyday routine, at home, work, and/or out in the community.
- I make sure they get the proper care when needed along with pass medication to the correct person(s).
- Also clean, do laundry, make meals.
Bartender
Elks Lodge #1599
International Falls
2014.03 - 2019.08
- At the Elks I work as a bartender.
- I make sure customers are served and happy.
- Also I make sure the areas are cleaned, make popcorn answer the phone, count down the till at the end of my shift, stock coolers, and wash cups.
- Prepared and served a variety of beverages to lodge members and guests.
- Maintained cleanliness and organization of the bar area during service hours.
- Engaged with patrons to create a welcoming and friendly atmosphere.
Rainy Lake Oil
International Falls
2015.12 - 2017.07
- Managed the office and employees down at the front desk.
- Such as making schedules, ordering product, using the till, and making sure all the gas pumps were in working order.
- I also cooked food, cleaned, and would make sure the customers got taken care of.
- Would get the customers’ orders and get them the right kind of oil and grease, etc.
Polaris
Roseau
2014.07 - 2015.09
- Powder painted all the pieces that came through the production line.
- I worked on the line in metal paint, operated the computer so it knew when to bring down the next rack to be able to load the parts onto it and send it back to the paint booth.
- Also a position in metal paint is taking all the painted parts off once they have been through the process required is take them off the hangers, package them up in totes and label them to get shipped off to the warehouse.
Head Cashier
Menards
International Falls
2011.04 - 2014.07
- As head cashier I managed employees when they were on the same shift as me.
- Made sure that the customers were getting checked out in a mannerly time and had no issues with prices, products, and so on.
- Had my own safe, of $500.00 in at a time.
- Cleaned, made sure items would get put back in correct places if customers decided not to purchase them.
Education
Falls High School
International Falls, USASkills
- Customer service
- Employee training
- Strategic planning
- Effective communication
- Problem solving
- Time management
- Budgeting and cost control
- Customer relationship management (CRM)
- Process improvements
- Sales techniques
- Operations management
- Team leadership expertise
- Multitasking capacity
- Customer service management
Timeline
Assistant General Manager
ABC Phones
2024.08 - Current
Store Manager
ABC Phones
2019.06 - 2023.07
DSP/PSS
Lutheran Social Services
2018.01 - 2019.09
Rainy Lake Oil
2015.12 - 2017.07
Polaris
2014.07 - 2015.09
Bartender
Elks Lodge #1599
2014.03 - 2019.08
Head Cashier
Menards
2011.04 - 2014.07
Falls High School