Ashley Bales
South St Paul
Summary
Dynamic professional with a proven track record in promoting employee motivation and aligning departmental operations with organizational goals through a proactive management style. Renowned for fostering positive relationships and mediating conflicts diplomatically, enhancing employee satisfaction and team collaboration. Possesses excellent communication, time management, and multitasking skills, all aimed at driving short- and long-term success. Strategic thinker experienced in engaging employees to reach their highest potential while adeptly managing operations and implementing performance improvements in service center environments.
Overview
15
15
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
09.2022 - Current
- Led team in delivering exceptional customer service and resolving complex issues.
- Streamlined operational processes, enhancing service efficiency and reducing wait times.
- Implemented training programs for new hires, fostering a knowledgeable workforce.
- Monitored inventory levels and ordered supplies to ensure optimal stock availability.
- Cultivated a positive work environment, promoting teamwork and employee engagement initiatives.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
- Fostered an inclusive work environment that encouraged diversity while promoting collaboration among employees from different backgrounds.
Shopper
Shipt
11.2019 - 08.2022
- Shop and deliver customers online merchandise orders
- Manage time to ensure orders are delivered on-time
- Ensure orders are delivered fresh and undamaged
Engraving department lead
Saint Paul Stamp Works
09.2017 - 11.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
Production worker
Snappy
07.2013 - 05.2016
- Monitored machinery in operation to identify concerns and make corrections or report complex problems
- Inspected final products to assess compliance with quality standards and established tolerances
- Maintained maximum organization and productivity by properly sorting project components on work tables
Tire and Lube Technician
Walmart
02.2011 - 04.2012
- Suggested additional services to customers in order to meet upsell goals
- Removed trip hazards and other obstacles to maintain save vehicle service work environment
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality
Education
No Degree - Automotive Tecnology
Northwest Technical College
Detroit Lakes, MN01.2003
Skills
- Operations
- Relationship building and management
- Multitasking strength
- Strategic planning
- Team Training
- Instructional support
- Verbal and written communication
- Multimedia understanding
- Organizational abilities
- Documentation
- Strategies and goals
- Order management
- Staff development
- Policy and procedure adherence
- Department collaboration
Timeline
Service Center Manager
Valvoline Instant Oil Change
09.2022 - Current
Shopper
Shipt
11.2019 - 08.2022
Engraving department lead
Saint Paul Stamp Works
09.2017 - 11.2019
Production worker
Snappy
07.2013 - 05.2016
Tire and Lube Technician
Walmart
02.2011 - 04.2012
No Degree - Automotive Tecnology
Northwest Technical College