Ashley Berkner
Big Lake
Summary
Dedicated manager focused on facilitating smooth functioning of business operations. Excels in staff management, coordinating operations, and delivering exceptional customer service. Committed to achieving organizational goals, brings wealth of experience and expertise to drive team and department success.
Overview
4
4
years of professional experience
Work History
Front of house manager
Birch’s on the Lake
05.2024 - 03.2025
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Food Server
Willys on the Water
11.2022 - 05.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Food Server and Bartender and Supervisor
Lucky’s 13 Pub
04.2021 - 11.2022
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
High School Diploma -
Hopkins High School
06.2014
Skills
- Customer Engagement
- Task Prioritization
- Staff Training
- Team Leadership
- Proficient in Delegating Responsibilities
- Conflict resolution
- Time tracking
- Critical thinking
- Calendar and scheduling software
- Point of sale systems
- Staff management
- Problem-solving
Communication Skills
Due to my extensive service experience, I am uniquely qualified as management because I have worked all areas and know how they need to operate for the best outcomes.
Leadership Experience
- Manage and oversee all areas of the restaurant
- Monitor labor costs during shifts and make appropriate cuts as needed according to business volume
- Respond to any guest complaints that may occur
- Provide direction and training to employees regarding the restaurant procedures and operations
- Assist in employee interviews and hiring of new staff
- Assist in training and management of staff
- Day-to-day managing of staff during business hours and ensuring that all safety and health standards are met.
Timeline
Front of house manager
Birch’s on the Lake
05.2024 - 03.2025
Food Server
Willys on the Water
11.2022 - 05.2024
Food Server and Bartender and Supervisor
Lucky’s 13 Pub
04.2021 - 11.2022
High School Diploma -
Hopkins High School
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