Ashley Felde
Ogilvie
Summary
Experienced financial services professional with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Effective communicator and problem-solver, ensuring smooth operations and customer satisfaction. Proactive and quick learner, valuable asset to any dynamic team. Excels in time management, teamwork, and adaptability, delivering quality service. Thrives in fast-paced environments, handling last-minute changes with high marks for work quality and speed. Demonstrated ability in team leadership and problem-solving, even in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
K-12 Food Service
Ogilvie Public Schools
12.2017 - Current
- Utilized problem-solving skills to promptly address and resolve various issues.
- Identified potential problems such as staffing shortages or equipment malfunctions before they occurred.
- Maintained up-to-date knowledge of menu items including ingredients used for preparation.
- Facilitated frequent discussions with team members regarding menu alterations and operational concerns.
- Provided direction and supervision of staff members, including hiring, training and evaluating performance.
- Trained new employees to perform duties.
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Purchased food and cultivated strong vendor relationships.
- Tracked food production levels, meal counts, and supply costs.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
Teller
Spire Credit Union
02.2016 - 12.2017
- Maintained accurate records of all transactions for compliance purposes.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained account information to customers in detail as needed.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
GED -
Ogilvie Public Schools
10-2010
Skills
- Exceptional customer service
- Customer relationship building
- Problem-solving abilities
- Friendly, positive attitude
- Professionalism and courtesy
- Cash handling and management
- Data entry
- Organizational skills
Accomplishments
Former Assistant Food Service Director at Ogilvie Public Schools.
2022 Educational Support Staff
In November of 2022, I was selected for the ESS Award and was recognized at the Leadership in Educational Excellence Banquet and Awards Ceremony.
Certification
- Certified Food Protection Manager
- ServSafe Certified
Timeline
K-12 Food Service
Ogilvie Public Schools
12.2017 - Current
Teller
Spire Credit Union
02.2016 - 12.2017
GED -
Ogilvie Public Schools
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