Ashley Fox
Savage
Summary
Experienced customer service professional seeking a challenging position to utilize skills and leverage valuable past work experience and volunteer work. Dedicated to delivering high-quality work and achieving professional growth.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Twin Cities Orthopedics
01.2025 - Current
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Document insurance information following current business practices.
- Efficiently managed scheduling for new and existing patients.
- Convey essential details such as appointment information, directions, referral specifics and copayment requirements to patients.
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Ensured consistent communication with patients, families, and staff.
- Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
- Any and all other duties as assigned
Quality Control Technician
Gilman Cheese Corp
Gilman
08.2024 - 01.2025
- Maintained quality documentation and records for conformance with relevant standards
- Performed tests and inspections to conform to established standards
- Reported problems and concerns to management
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Patient Registration Coordinator
Aspirus Health
07.2023 - 08.2024
- Check-in patients to ER and outpatient appointments using Epic
- Use Epic to fix errors
- Call patients to pre-register them for upcoming appointments
- Go back into the ER to gather patient information using Epic
Customer Experience Meal Order Rep
Banner Health
01.2023 - 07.2023
- Processes all room service-related calls
- Accurately and efficiently processes a high volume of incoming, outgoing, and interdepartmental calls
- Follows written and computer-based procedures to ensure that calls are processed according to facility guidelines
- Provides excellent customer service on the phone and resolves customer complaints effectively and efficiently
- Utilizes Cerner (View Only) to follow up with diet/allergy order concerns
Customer Service Representative
Enterprise Holdings
03.2022 - 07.2023
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Process returns, check-ins, and exit kiosk transactions
- Take incoming calls- reservations, rate quotes, general questions, and answers
- Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
- Perform various administrative and basic accounting functions
Customer Service Representative
DSW-Designer Shoe Warehouse
12.2021 - 03.2022
- Perform cashier duties
- Answer calls from customers
- Answer general questions
- Set up customers for rewards program
- Cleaned and organized store daily
Amazon Fulfillment Associate
AMAZON FULLFILLMENT CENTERS
04.2021 - 12.2021
- Receive and open boxes while handling with care
- Organize and sort items shipped to warehouse
- Type in computer quantity of items
Education
High school diploma -
Apache Trail High School
Apache Junction, AZSome College (No Degree) - Mechanical Engineering
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Customer Service
- Call Center
- Cashiering
- Microsoft Word, Excel, and Outlook
- Organizational skills
- Typing
- Medical terminology
- Medical office experience
- Time management
- Patient registration
- Insurance verification
- Scheduling management
- Manufacturing
Timeline
Patient Service Representative
Twin Cities Orthopedics
01.2025 - Current
Quality Control Technician
Gilman Cheese Corp
08.2024 - 01.2025
Patient Registration Coordinator
Aspirus Health
07.2023 - 08.2024
Customer Experience Meal Order Rep
Banner Health
01.2023 - 07.2023
Customer Service Representative
Enterprise Holdings
03.2022 - 07.2023
Customer Service Representative
DSW-Designer Shoe Warehouse
12.2021 - 03.2022
Amazon Fulfillment Associate
AMAZON FULLFILLMENT CENTERS
04.2021 - 12.2021
High school diploma -
Apache Trail High School
Some College (No Degree) - Mechanical Engineering
Maricopa Community Colleges, Mesa Community College