Ashley Klipstein
Oak Grove
Summary
With over 15 years of experience in the healthcare industry and a strong operational background in Senior Housing, Ashley is dedicated to mentoring and supporting providers to achieve and maintain quality services. Passionate about ensuring excellence in care delivery, she is committed to continuous improvement and innovation within the industry. Expertise in developing strategies that optimize operational efficiency while prioritizing patient-centered care and staff development. Results-driven professional who thrives on creating impactful solutions that positively impact the overall quality of care provided.
Overview
22
22
years of professional experience
Work History
Operations Specialist
Advanced Health Institute
02.2022 - Current
- Advisor and consultant for various Skilled Nursing and Assisted Living communities.
- Work with communities on Survey Readiness.
- Work with communities on Plan of Correction.
- Identify areas for improvement including but not limited to the following:
- Training new hires and existing staff.
- Onboarding new leadership.
- Reimbursement.
- Quality Initiatives.
- Project Work (Assessments / EMR optimization)
- Assist clients with assessing, planning, developing, and implementing systems and processes.
- Establish relationships in the community.
- Answer phone calls regarding housing.
- Track leads
Administrator and Housing Specialist
Edgemont Place Alzheimer’s Special Care
07.2019 - 01.2022
- Establishes relationships in the community
- Answer phone calls regarding housing
- Tracking leads
- Implementing marketing plans
- Creating events and marketing them
- Building relationships and connections in the community
- Giving tours to prospective residents & families
- Building professional relationships
- Overseeing Operations and budget of building
- Increasing NOI to profitable
- Developing leadership with management
- Creating a positive welcoming environment
Executive Director
The Sanctuary at Brooklyn Center
10.2018 - 10.2019
- Managed profitability and quality assurance.
- Provided consistently excellent senior living services.
- Strengthening client base through sales.
- Provided overall leadership and management of a premier ALF/ILF community.
- Attracted and retained top senior care professionals.
- Maintained optimum occupancy level.
- Responsible for the overall operations/performance of the Branch.
- Ensured The Sanctuary's processes were followed and maintained regulatory compliance.
- Managed and communicated with The Sanctuary Family members to maximize their engagement, growth and retention.
- Ensured value-added marketing activities were conducted to consistently achieve 100% occupancy.
- Ensured the care delivery system consistently meet residents needs.
- Maintained an effective dementia program which enhanced positive resident outcomes.
- Fostered an environment where small, but memorable, experiences were created for residents.
Interim Administrator and Housing Specialist
Edgemont Place Alzheimer’s Special care
01.2018 - 10.2018
- Established relationships in the community.
- Answered phone calls regarding housing.
- Tracked leads.
- Established relationships in the community.
- Answered phone calls regarding housing.
- Tracked leads.
- Implemented marketing plans.
- Created events and marketed them.
- Built relationships and connections in the community.
- Gave tours to prospective residents & families.
- Built professional relationships.
- Oversaw Operations and budget of building.
- Increased NOI to profitable.
- Developed leadership with management.
- Created a positive and welcoming environment.
Housing Specialist
The Legacy of St. Anthony
02.2016 - 01.2018
- Established relationships in the community.
- Answered phone calls regarding housing.
- Tracked leads.
- Implemented marketing plans.
- Created events and marketed them.
- Built relationships and connections in the community.
- Gave tours to prospective residents & families.
- Built professional relationships.
Administrator
White Pine Senior Living
01.2011 - 01.2014
- Supervised the delivery of services to tenants by staff in coordination with RN
- Oversaw marketing/sales and communications with prospective tenants.
- Assisted in developing services and/or programs to meet the needs of the tenant in the community.
- Liaison to the community.
- Used outlook calendar to schedule tours.
- Kept track of budgets for building.
- Staff payroll
- Hired quality staff.
- Maintained resident and employee files.
- Yearly trainings for staff.
- Scheduling
Patient Care Assistant
North Memorial Hospital
01.2006 - 01.2007
- Nursing Assistant
- Assisted with ADL’s
- Worked with RN’s to ensure quality care
- Provided excellent service
- Stocked supplies
- Organized and maintained stockroom
- Transported patients after surgery
Certified Nursing Assistant
Fairview Southdale Hospital
01.2004 - 01.2007
- Certified Nursing Assistant
- Assisted with ADL’s
- Worked with RN’s to ensure quality care
- Provided excellent service
- Stocked supplies
- Organized and maintained stockroom
Education
Licensed Assisted Living Director -
01.2021
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North Hennepin Community College
01.2012
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Inver Hills Community College
01.2009
Skills
- Operational
- Social Work Designee
- Operational Audits
- Risk Management
- Start-Up of Memory Care Assisted Living
- Employee Retention Strategies
- Leadership & Staff Development
- Curriculum Design and Training
Timeline
Operations Specialist
Advanced Health Institute
02.2022 - Current
Administrator and Housing Specialist
Edgemont Place Alzheimer’s Special Care
07.2019 - 01.2022
Executive Director
The Sanctuary at Brooklyn Center
10.2018 - 10.2019
Interim Administrator and Housing Specialist
Edgemont Place Alzheimer’s Special care
01.2018 - 10.2018
Housing Specialist
The Legacy of St. Anthony
02.2016 - 01.2018
Administrator
White Pine Senior Living
01.2011 - 01.2014
Patient Care Assistant
North Memorial Hospital
01.2006 - 01.2007
Certified Nursing Assistant
Fairview Southdale Hospital
01.2004 - 01.2007
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North Hennepin Community College
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Inver Hills Community College
Licensed Assisted Living Director -
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