ASHLEY K SMITH
Andersen Windows
Carver
1
Certification
13
years of professional experience
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Work History
Project Engineering Director
1 Year 9 Months- Own end-to-end execution from intake and planning through production, field deployment, and closeout, ensuring consistency, quality, and customer satisfaction at scale across multiple sites.
- Owned end-to-end execution from intake and planning through production, field deployment, and closeout, ensuring consistency, quality, and customer satisfaction across multiple sites.
- Lead, develop, and hold project managers and contractor partners accountable, strengthening leadership capability, decision-making, and execution discipline at the “property” and regional levels.
- Led and developed project managers and contractor partners, enhancing leadership capability and execution discipline at property and regional levels.
- Established and enforced performance standards, governance structures, and operating rhythms to drive predictable outcomes in safety, schedule adherence, financial performance, and quality aligned to brand standards.
- Design and implement standardized, scalable processes and SOPs to improve workflow efficiency, reduce variability, and enable repeatable, high-quality execution across multiple locations and teams.
- Serve as the senior escalation point for operational capacity, and execution risks, ensuring timely resolution of issues impacting customer experience and service quality.
- Provide enterprise-level operational leadership across complex construction and installation portfolios, closely aligned with property-related execution and client experience.
Director of Operations and Project Management
2 Years- Led cross-functional leaders across Operations, IT, Finance, HR, and Sales to implement labor, workflow, and technology initiatives that improved throughput, reduced delays by 25%, and strengthened end-to-end service delivery.
- Aligned client-facing and operational functions to enhance performance across multiple properties within one portfolio.
- Drove alignment, consistency, and performance across client-facing and operational functions, similar to overseeing multiple properties within one portfolio.
- Established operational KPIs and reporting frameworks to enhance accountability, monitor financial and operational performance, and facilitate data-driven executive decision-making.
- Developed enterprise playbooks, SOPs, and operating standards to ensure consistent execution, improve onboarding of new leaders and team members, and support long-term scalability of operations.
- Developed enterprise playbooks, SOPs, and operating standards to ensure consistent execution and support onboarding of new leaders and team members for scalable operations.
Director of Project Management
1 Year- Acted as a strategic operations partner to senior leaders across R&D, Manufacturing, and Operations, converting business priorities into repeatable operating models and clear governance.
- Established standardized processes and execution frameworks across locations, enhancing consistency and scalability while aligning with portfolio-level property operations standards.
- Designed and implemented governance structures, portfolio evaluation tools, and reporting mechanisms to improve visibility into pipelines, capacity, risk, and performance.
- Designed and implemented governance structures and reporting mechanisms, improving visibility into pipelines, capacity, risk, and performance.
- Conducted structured reviews of cross-functional workflows to identify execution gaps, process inefficiencies, and handoff issues; led initiatives to streamline decision-making and accelerate delivery timelines.
- Drove alignment and adoption of new processes and readiness frameworks across multiple sites, ensuring consistent execution and operational readiness.
- Supported executive decision-making through data-driven insights on portfolio prioritization, operational trade-offs, and resource allocation.
Implementation Project Manager
6 Years- Owned end-to-end implementation delivery, coordinating manufacturing operations, IT, quality, and regulatory to ensure on-time, compliant, high-quality outcomes.
- Acted as primary point of contact for healthcare providers, payers, and internal stakeholders during onboarding and deployment, ensuring consistent, high-quality client experience across multiple facilities.
- Served as the primary point of contact for healthcare providers, payers, and internal stakeholders throughout onboarding and deployment, ensuring a high-quality, consistent client experience across multiple facilities.
- Partnered with customer leadership to align solution deployment with operational workflows, service expectations, and regulatory requirements, strengthening adoption and long-term satisfaction.
- Ensured implementations met FDA, ISO, and QMS standards, balancing regulatory compliance with efficiency and a positive customer experience.
- Identified and resolved implementation risks, integration challenges, and execution gaps, escalating issues to protect delivery commitments and client trust.
- Developed and delivered training programs for sales, project managers, and customer-facing teams to enhance product knowledge, communication consistency, and execution during rollouts.
Healthcare Project Manager
2 Years- Led client-facing healthcare initiatives to enhance advanced clinical workflows and improve patient outcomes.
- Acted as a primary liaison between clinicians, operational leaders, and technical teams to align solutions with care delivery and engagement needs.
- Designed and implemented governance frameworks for scope management, change control, and issue escalation, enabling predictable execution across multiple stakeholder groups.
- Designed and implemented governance frameworks for scope management, change control, and issue escalation, facilitating predictable execution across stakeholder groups.
Education
Bachelor of Science - Business Administration
- Emphasis: Business Finance
- GPA: 3.9
Skills
Client relationship management
Decision-making
People management
Operations management
Project management
Operational governance
Communication skills
Relationship building
Certification
- Minnesota Real Estate License
- Project Management Professional (PMP)
Personal Information
Title: Operations Manager | Project Director | Client Experience & Scaling
Timeline
Project Engineering Director
Andersen Windows
01.2025 - CurrentRead More
Director of Operations and Project Management
CareXM
01.2023 - 01.2025Read More
Director of Project Management
Marinus Pharmaceutical
01.2022 - 01.2023Read More
Implementation Project Manager
Bector Dickinson
01.2016 - 01.2022Read More
Healthcare Project Manager
UnitedHealth Group
01.2014 - 01.2016Read More
Concordia University
Bachelor of Science from Business Administration
Read More