Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Generic

Ashley Lambert

Jordan

Summary

Experienced with ensuring safe and timely transportation of passengers. Utilizes effective route planning and navigation skills to maximize efficiency and customer satisfaction. Track record of maintaining clean and well-maintained vehicle to ensure pleasant ride for clients.

Overview

14
14
years of professional experience

Work History

Rideshare Driver

Uber
01.2022 - Current
  • Clean vehicle regularly to help prevent any accidents from happening
  • Provide safe transportation services
  • Greet customers politely
  • Keep one's eyes open and look at other vehicles around
  • Desist from picking up passengers who are drunk, aggressive, rude, too young or too old
  • Drive passengers to their destinations
  • Pick up customers at designated pick-up locations
  • Provide a safe ride for customers
  • Keep your vehicle well maintained
  • Be punctual at all times
  • Maintain professional appearance
  • Follow company policies and procedures
  • Use proper driving techniques
  • Answer customer questions
  • Assist customers who need assistance getting into/out of the vehicle
  • Check if there are any safety hazards before starting the trip
  • Remain calm during emergencies
  • Take care of the passenger's luggage
  • Pay attention to customer requests

Care Manager

Oak Terrace Senior Living
11.2024 - 03.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Amazon Delivery Driver

Main Point Logistics, LLC
08.2020 - 12.2021
  • Safely operate your delivery vehicle at all times
  • Safety first, second, and third!
  • Use a smartphone device supplied by the company for routing and customer delivery information
  • Navigate a variety of routes throughout the delivery area with the assistance of the GPS
  • Load and unload packages to be delivered daily
  • Perform the following tasks, with or without reasonable accommodation:
  • Lift packages up to 50 lbs

Lead Cashier

K and J Foods
11.2019 - 07.2020
  • Handle cash, credit or check transactions with customers
  • Scan goods and collect payments
  • Ensure pricing is correct
  • Issue change, receipts, refunds, or tickets
  • Redeem coupons
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Make sales referrals, cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Bag items carefully
  • Maintain clean and tidy checkout areas
  • Pleasantly deal with customers to ensure satisfaction

Administrative Assistant

Little Folks Village
01.2018 - 11.2019
  • Answer and direct phone calls
  • Organize and schedule meetings and appointments
  • Produce and distribute correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Order office supplies
  • Contribute to team effort by accomplishing related results as needed
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc
  • Cover the reception desk when required
  • Handle sensitive information in a confidential manner

Front Desk Receptionist

Familia Dental
07.2017 - 12.2017
  • Actively participates in the achievement of patient satisfaction and office production goals by working efficiently and providing a high level of patient service
  • Answer phones
  • Schedule appointments through Eaglesoft
  • Accurately maintain detailed patient records in a fast-paced environment
  • Professional demeanor throughout the work day
  • Assists with other duties as needed
  • Greeting patients immediately, in a friendly, helpful and welcoming manner
  • Assisting patients in scheduling an appointment that meets their needs
  • Registering new patients, completely and accurately
  • Verifying demographic and insurance information is complete and accurate
  • Collecting Co-payments at the time of service
  • Answering phones in a friendly, helpful and welcoming manner
  • Submitting Pre-authorizations to insurance
  • Cleaning front restrooms, Dusting, sweeping, mopping, cleaning windows, and trash disposal
  • Ensure all front desk, lobby, and bathrooms was clean and stocked throughout day

Customer Service Representative

Logisticare
01.2017 - 03.2017
  • Primary job duties of the CSR include providing superior customer service to clients
  • Efficient and accurate entering of all customer service requests into Logisticare's data management system
  • Performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues

Customer Solution Expert

CareCentrix
03.2015 - 12.2016
  • Receives and responds to incoming calls or faxes from providers, referral sources, and potential patients
  • Accurately enters information to begin the referral process into the CareCentrix portal and accurately records the outcome of calls in the proper screen
  • Collects and enters clinical and demographic information to begin the referral process along with verifying eligibility and benefits information by contacting health plans or payors to ensure services provided will be covered by the carrier
  • Identifies potential payer sources, obtains authorization from the authorizing entity
  • Accurately documents conversations and decisions with payer sources
  • Responsible for logging all interactions and thoroughly following up with members and providers

HR Administrative Assistant

Titan Telcom Inc
03.2011 - 12.2016
  • Develop and maintain a filing system
  • Answered multi line phone system
  • Order office supplies
  • Generated technician work orders, answered multi line phone
  • Assisted customers in problem resolution
  • Employment Verifications
  • Maintain filing
  • Payroll through QuickBooks

Education

No Degree - Practical Nursing

Dakota County Technical College
Rosemount, MN
06-2026

high school diploma -

Oregan Oasis High School
Peoria, AZ
06.2009

Skills

  • Microsoft Office
  • Data entry
  • Problem solving
  • Eaglesoft
  • IOS
  • Operating Systems
  • Android
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Schedule management
  • Patient care
  • Time management
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Emotional support
  • Patient transfers
  • Medication administration
  • Multitasking and organization
  • Toileting assistance
  • Bedside manner

Assessments

  • Data entry: Accuracy, 03/19, Highly Proficient
  • Filing & organization, 09/19, Highly Proficient

Personal Information

Authorized To Work: US

Timeline

Care Manager

Oak Terrace Senior Living
11.2024 - 03.2025

Rideshare Driver

Uber
01.2022 - Current

Amazon Delivery Driver

Main Point Logistics, LLC
08.2020 - 12.2021

Lead Cashier

K and J Foods
11.2019 - 07.2020

Administrative Assistant

Little Folks Village
01.2018 - 11.2019

Front Desk Receptionist

Familia Dental
07.2017 - 12.2017

Customer Service Representative

Logisticare
01.2017 - 03.2017

Customer Solution Expert

CareCentrix
03.2015 - 12.2016

HR Administrative Assistant

Titan Telcom Inc
03.2011 - 12.2016

No Degree - Practical Nursing

Dakota County Technical College

high school diploma -

Oregan Oasis High School

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Ashley Lambert