Ashley LaTour
Cottage Grove
Summary
Analytical and detail-oriented professional with extensive experience in identity verification, SSN discrepancy review, and compliance-driven operations. Proven ability to collaborate effectively with fraud, risk, and operations partners on sensitive data issues while ensuring meticulous documentation and adherence to escalation protocols. A steady, results-oriented approach aligns well with roles in fraud risk, KYC, and compliance operations, driving organizational success through adaptive strategies. Recognized for strong communication and analytical skills that facilitate seamless operations and deliver consistent outcomes.
Overview
13
13
years of professional experience
Work History
Service Deliverables Specialist II
The Standard
Portland, OR
01.2023 - Current
- Performed comprehensive reviews of SSN collisions and identity discrepancies to mitigate fraud risks and ensure account reliability.
- Analyzed participant data for discrepancies, focusing on identifying duplicate identifiers and potential misuse to uphold data quality standards.
- Collaborated with enterprise fraud servicing and operations teams to evaluate findings and determine resolution strategies.
- Compiled written summaries and case notes to facilitate informed decision-making processes.
- Analyzed SSA, E-Verify, and Accurint data to pinpoint elevated risk indicators for improved security measures.
- Initiated and sustained a SharePoint tracker to improve case visibility and resolution tracking.
- Supported onboarding initiatives and informal training efforts through the dissemination of documentation standards and review patterns.
- Executed comprehensive tracking of SSN collision cases, maintaining accountability for 40% of cases and employing SharePoint data to support compliance efforts in a high-risk operational context.
Business Operations Specialist (Communications)
Securian Financial
St. Paul, MN
02.2020 - 12.2022
- Streamlined documentation processes to maintain compliance with regulatory communication requirements.
- Conducted thorough reviews of documentation and implemented process updates to align with regulatory standards.
- Generated comprehensive research and reports to enhance internal team operations.
- Resolved a $5000 vendor billing error through meticulous review of invoices, improving accuracy in vendor coordination. Conducted regular monthly billing assessments to ensure compliance and efficiency.
Senior Representative / Representative (Communications Administrator, Communications Sr Support Administrator & Intrasource Support Clerk)
Securian Financial
St. Paul, MN
11.2016 - 02.2020
- Facilitated vendor coordination and executed quality checks on participant notices and statements.
- Conducted thorough research and resolution of data discrepancies, leveraging Salesforce, Omni, RHOP, Broadridge, and LexisNexis for effective data management.
- Ensured meticulous documentation management to uphold audit compliance standards.
Healthcare Patient Services
University Of MN Physicians Clinics & Memorial Blood Donation Centers
Minneapolis - St Paul, MN
03.2013 - 11.2016
- Performed insurance verification and validated data integrity in adherence to HIPAA regulations while facilitating front desk reception and phlebotomy services.
Forensic Production Assistant
LabCorp
03.2013 - 11.2016
- Evaluated and maintained chain of custody and quality control processes, ensuring alignment with industry compliance requirements.
Education
Bachelor of Arts - English Literature & Language
Winona State University
Winona, MN05.2008
Skills
- Collaboration in fraud prevention
- SSN discrepancy resolution expertise
- Identification of operational risks
- Feedback-driven improvement
- Documentation management proficiency
- Frequently used systems: Salesforce, LexisNexis - Accurint, SSA E-Verify, SharePoint, Microsoft Office, OMNI, Workflow Management Tools, Data Entry, Document Formatting, Cross-functional Collaboration
- Systematic troubleshooting approaches
Timeline
Service Deliverables Specialist II
The Standard
01.2023 - Current
Business Operations Specialist (Communications)
Securian Financial
02.2020 - 12.2022
Senior Representative / Representative (Communications Administrator, Communications Sr Support Administrator & Intrasource Support Clerk)
Securian Financial
11.2016 - 02.2020
Healthcare Patient Services
University Of MN Physicians Clinics & Memorial Blood Donation Centers
03.2013 - 11.2016
Forensic Production Assistant
LabCorp
03.2013 - 11.2016
Bachelor of Arts - English Literature & Language
Winona State University
PROFESSIONAL INTERESTS
Fraud risk | KYC operations | compliance support | identity verification | process improvement | technical writing