Ashley M. Spetz
Zimmerman,MN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assembler OR Shipping position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Skilled Nursing Patient Coordinator
Accurate Home Care
02.2020 - 01.2021
- Coordinated patient appointments, ensuring efficient scheduling and streamlined operations.
- Managed patient records, maintaining accuracy and compliance with privacy regulations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Implemented process improvements that increased patient satisfaction and reduced wait times.
- Trained new staff on office procedures and patient interaction protocols for consistency in service.
- Developed educational materials for patients, enhancing understanding of treatment plans and services offered.
- Led team meetings to discuss workflow improvements, fostering collaboration among staff members.
- Analyzed patient feedback data to identify trends and drive quality improvement initiatives.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Timecard/Payroll Specialist
Accurate Home Care
04.2018 - 01.2020
- Processed bi-weekly payroll for over 500 employees, ensuring accuracy and compliance with regulations.
- Managed employee records in HRIS, maintaining confidentiality and data integrity.
- Reviewed timekeeping systems, identifying discrepancies and resolving issues effectively.
- Coordinated payroll tax filings and ensured timely remittances to federal and state agencies.
- Assisted in the implementation of new payroll software, enhancing processing efficiency by streamlining workflows.
- Trained junior staff on payroll procedures and system navigation, fostering team knowledge and competence.
- Conducted audits of payroll processes, recommending improvements to enhance accuracy and reduce errors.
- Collaborated with HR to resolve employee inquiries regarding compensation and benefits promptly.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
Patient Support Coordinator (PSC)/ Patient Operations Specialist
HENNEPIN COUNTY MEDICAL CENTER
03.2011 - 2018
- Working on the floor in the burn unit you have many duties. You provide bed side care and patient care duties. You take care of feedings, personal hygiene, call lights, wound care on every patient that is needed. Every patient's situation is very different when it comes to burns and or wounds. It is a very unique unit. You provide duties in Burn ICU and the step down unit as well as the Burn and Wound clinic. Working in a Trauma One level of care facility, you are learning something new every shift. It is a hands on unit and always need to be aware of what is going on when it comes to Burn and or Wound patients. Patients are in critical care when it comes to burns. Personal Hygiene, wound care, dressing changes, Nutritional intake, comfort and healing is just a fraction of what you would do on a shift in the burn unit.
- When scheduled in the clinic as PSC you answer phones, listen to voicemails, receive and send faxes. You schedule apt.'s through clinic at HCMC and other Burn Clinics around the USA for pt.'s that come from out of state that need follow ups and or physical therapy. I would write notes in epic about pt. and what pt. needs for follow ups like CAT scan, fitting for a mold, cast or prosthetic etc. I would work closely with the Burn Plastic Surgeon and Physician Assistant and LPN in clinic to ensure admin duties. I am currently casual status at HCMC in Burn Unit and Float Pool
- Worked/ Experience in
- Burn Unit
- Hyperbaric Chamber
- Float Pool
- ER
- OR
- SICU
- MICU
- Med/Surg Unit's
- Knapp Rehab
- Psych/Psych ICU
- Peds/Peds ICU
- Transport
- Coordinated patient care plans, ensuring timely communication among healthcare teams.
- Developed and maintained relationships with community resources to enhance patient support services.
CNA-PCA HUC
ALLINA HEALTH MERCY HOSPITAL
06.2007 - 03.2011
- Floated to all inpatient units for patient care and performed one to one supervision on hold patients. I was cross trained to work as a Health Unit Coordinator when there was a need to do low staffing. I would answer phones, call lights and make patient charts etc. HUC duties we would perform answering phones, schedule surgery's for patients, charts for all incoming pt.. We work closely with Surgeons and Physicians Assistant's to fit pt.'s schedules and lifestyle apt.'s and procedures. We would fax, email and mail for clinics and inpatient floors. We also put together Education for pt.'s and family members using Microsoft Word and Excel as well as Power Point. I would perform bed side care and patient care if that is what that unit needed. I was flexible and willing to work in all parts of hospital.
- I took a position working Mon-Fri in the Surgery Center at Mercy Hospital. I would check in patients for incoming surgery. I would room patients, take vitals, fill out pre op questions and chart in epic. When needed to work as the HUC, I greet the patients and family members, check them in for procedure, make sure names matched on chart, print labels and fill out epic recordings. Work closely with all aspects of Operating Room and Emergency Room. I worked closely with Surgeons, Anesthesiologist and their teams to ensure excellent quality of patient care. Any short staffing needs in PACU/SARS and OR I would fill in where I could.
- Worked/ Experience in
- Float Pool
- Cardiovascular Unit's
- Cath Lab
- PACU/SARS
- Emergency Room
- OR (Operating Room)
Education
Certification - Nursing
St. Catherines University
Minneapolis, MN05-2008
High School Diploma -
Blaine High School
Blaine, MN06-2006
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Resource management
- Healthcare industry
- Patient care and education
- Acute, Long-term, rehabilitative care
- Customer service
- Attention to detail
- Organizational skills
- Patient care
- Patient documentation
- Relationship building
- Patient relations
- Patient records management
- Medical terminology
- Creative problem solving
- Documentation
- Verbal and written communication
- Patient registration
- Quality assurance
- Patient flow management
- HIPAA compliance
- Regulatory compliance
- Policy compliance
- Switchboard operation
- Administrative supervision
- Patient outreach and Follow-up
- Goal setting
- Nursing background
- Patient assessment
- Scheduling
- Filing and recordkeeping
- Monitoring tools
- Patient care coordination
- Proficient in [ADP]
- Meeting preparation
- Medical data collection
- Articulate communication
- Patient safety
- New hire training
- Project management
- Claims processing
- Insurance practices
- Performance improvement
- Follow-up care
- Healthcare operations
- Vendor relationship management
- Organizational standards
- Cross-functional teamwork
- Medical instrument sterilization
- Strategic planning
- Patient education
- Critical thinking skills
- Database coordination
- Interdepartmental collaboration
- Process improvements
- Program oversight
- Multitasking
- Case management
- Inventory management
- Healthcare documentation
- Healthcare system navigation
- Billing statement processing
- HIPAA protocol adherence
- Nursing
- Clinical practice operations
- Calm and effective under pressure
- Administrative and office support
- Schedule coordination
- Reliability and dedication
- Patient confidentiality and data security
- Insurance authorizations
- Patient intake
- Documenting and recording information
- 50 WPM typing speed
- Insurance verifying
- Conflict resolution
- Resolving problems
- Punctual and hardworking
- Medical billing
- Communicating to patients and families
- Caring and empathetic
- CPR first aid
- Heavy lifting
- Hand-eye coordination
- Assembly line work
- Safety procedures
- Supervisory skills
- Work order processing
- Safety compliance
- Materials handling
- Power tool operation
Certification
- Certified LPN, Hennepin County Medical Center/BURN UNIT - Received 2008 and gave up Certification and license in 2020.
Timeline
Skilled Nursing Patient Coordinator
Accurate Home Care
02.2020 - 01.2021
Timecard/Payroll Specialist
Accurate Home Care
04.2018 - 01.2020
Patient Support Coordinator (PSC)/ Patient Operations Specialist
HENNEPIN COUNTY MEDICAL CENTER
03.2011 - 2018
CNA-PCA HUC
ALLINA HEALTH MERCY HOSPITAL
06.2007 - 03.2011
Certification - Nursing
St. Catherines University
High School Diploma -
Blaine High School