Ashley Santiago
Minneapolis
Summary
Dependable Office Management Professional with a proven track record of optimizing productivity and service quality across diverse environments. Improved operational efficiency by implementing effective policies and enhancing organizational systems. Delivered results through strong communication skills and the ability to manage multiple tasks under pressure while leading cross-functional teams.
Overview
15
15
years of professional experience
Work History
Office Manager
Intgrity Health Care
Minneapolis
05.2007 - 09.2021
- Recruited, hired, trained, and supervised staff of 50, implementing mentoring program to enhance employee engagement.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Processed bi-weekly payroll for 100 employees, ensuring timely and accurate compensation.
- Maintained financial records to ensure compliance and monitored variances through detailed analyses.
- Coached employees through day-to-day work and complex problems.
- Maintained computer and physical filing systems.
Entertainer
Self-employeed
Minneapolis
10.2009 - 03.2019
- Engaged customers in conversations to enhance their experience during events.
- Maintained costumes and equipment in performance-ready condition through stain removal, damage repair, and component replacement.
- Adapted to various performance styles to suit diverse audiences.
- Modified performance styles to meet the preferences of different audiences.
- Used stage props to captivate audience and enhance performance experience.
PCA
All Home Care
Minneapolis
03.2007 - 08.2010
- Assisted clients with money management, bill payments, and grocery shopping to ensure financial stability and personal care.
- Tracked and recorded residents' mental status, sleep, and eating patterns in medical records to support tailored care plans.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Purchased groceries weekly to ensure household was well-stocked with essentials. regularly in order to keep house stocked with necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Completed various errands for patients, including shopping for personal items and picking up prescriptions. for patients, did shopping, and picked up other necessities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Education
High School Diploma -
North High School
Minneapolis, MNSome College (No Degree) - Business
Minneapolis Tech School
MinneapolisSkills
- Recruitment and Hiring
- Performance Management
- Budget Management
- Report analysis
- Decision Making
- Complex Problem Solving
- Customer complaint resolution
- Motivational Leadership
- Team Building
- Task prioritization
- Appointment scheduling
- Interpersonal skills
Timeline
Entertainer
Self-employeed
10.2009 - 03.2019
Office Manager
Intgrity Health Care
05.2007 - 09.2021
PCA
All Home Care
03.2007 - 08.2010
High School Diploma -
North High School
Some College (No Degree) - Business
Minneapolis Tech School