Ashley Vanderlip
Olivia
Summary
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier/Kitchen
Casey's General
Olivia, MN
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative/Salesperson
E&M Consulting
Chaska, MN
08.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Server
Muddy Cow
Shakopee, MN
09.2022 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Grocery Team Lead
Mazopiya, A Natural Food Market, SMSC
Prior Lake, MN
04.2022 - 09.2022
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Shift Lead
Shakopee Dakota Convenience Store, SMSC
Prior Lake, MN
12.2019 - 04.2022
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Bartender
Little Six Casino, SMSC
Prior Lake, MN
10.2018 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Home Health Aide
Guardian In Home Health
Glencoe, MN
2017 - 2019
- Assisted clients with daily living activities, ensuring safety and comfort.
- Implemented personalized care plans, adapting to individual client needs.
- Monitored vital signs and health status, reporting changes to healthcare professionals.
- Maintained accurate documentation of client care and progress in health records.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Home Health Aide
Right at Home
Pass Christian, MS
2015 - 2017
- Collaborated with multidisciplinary teams to enhance overall patient well-being.
- Provided emotional support and companionship to improve clients' quality of life.
- Educated clients and families on health management and wellness strategies.
- Facilitated communication between clients, families, and healthcare providers for coordinated care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
ER Registration
Hancock Medical Center
Bay Saint Louis, MS
02.2014 - 2016
- Proven ability to learn quickly and adapt to new situations.
- Managed clinical documentation ensuring compliance with regulatory standards.
- Conducted patient assessments and evaluations to inform treatment plans.
- Collaborated with multidisciplinary teams to enhance patient care and outcomes.
- Collected and verified patient information for accurate registration and billing processes.
- Coordinated with medical staff to ensure timely patient admissions and emergency care.
- Managed electronic health records using hospital database systems for efficient data retrieval.
- Assisted patients in completing necessary forms, enhancing overall registration experience.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Education
GED -
Ridgewater College
Hutchinson, MN2010
Skills
- Conflict mediation
- Verbal and written communication
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Vital signs monitoring
- Bathing assistance
- Housekeeping
Certification
- CNA - Certified Nurse Assistant - Just have to test out again.
- HHA - Home Health Aide
Languages
English
Timeline
Cashier/Kitchen
Casey's General
05.2024 - Current
Customer Service Representative/Salesperson
E&M Consulting
08.2023 - 02.2024
Server
Muddy Cow
09.2022 - 08.2023
Grocery Team Lead
Mazopiya, A Natural Food Market, SMSC
04.2022 - 09.2022
Shift Lead
Shakopee Dakota Convenience Store, SMSC
12.2019 - 04.2022
Bartender
Little Six Casino, SMSC
10.2018 - 12.2019
ER Registration
Hancock Medical Center
02.2014 - 2016
Home Health Aide
Guardian In Home Health
2017 - 2019
Home Health Aide
Right at Home
2015 - 2017
GED -
Ridgewater College