Aubri Vogt
Maple Grove
Summary
Dynamic retail sales professional with a proven track record at AT&T in Maple Grove, Minnesota, consistently recognized as a top seller and skilled at achieving ambitious sales targets. Expertise in customer engagement and providing tailored solutions to troubleshoot devices and empower customers with technology. Currently pursuing certification in Data Analytics, enhancing proficiency in Excel, SQL, Tableau, R, and Python to leverage data-driven insights for improved decision-making and strategic growth. Committed to continuous learning and professional development to drive success in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Retail Sales Consultant
AT&T
Maple Grove, MN
01.2019 - 01.2025
- Sell latest phones/ TV and Internet services
- Set up new devices and helped create online profiles
- Trouble shoot and fix customer phones
- Educate Customers on internet safety and best practices
- Educate and answer billing/ payment questions
- Served as store Apple Master and educated staff on latest Apple products
Sales Specialist
Apple
Richfield, MN
01.2015 - 01.2018
- Train/ teach BestBuy staff on current Apple lineup
- Reinforce best selling practices to ensure every customer receives a top notch Apple experience
- Help customers set up new products, Apple Ids, etc so they leave confident and happy
- Trouble shoot basic Apple issues and questions before expediting to Apple Care
Sales Specialist
Office Max
Medina, MN
01.2011 - 01.2013
- Tech Certified Sales Specialist and floor sales leader
- Train Sales Associates on technology
- Facilitate in-store computer repairs
- Key holder and floor manager on duty
Customer Service Rep, Media Specialist
BestBuy
Minnetonka, MN
01.2006 - 01.2007
- Process new inventory through company computer systems
- Design product layout and display options
- Process returns/ exchanges and new BestBuy credit accounts
- Resolve customer complaints and service issues
Shift Supervisor
Caribou Coffee
Minnetonka, MN
01.2005 - 01.2006
- Responsible for cash handling and closing the store properly (everything restocked and prepped for morning rush)
- In charge of inventory ordering, processing and management
- Hire and train new employees
Store Manager
Blockbuster Video
Brooklyn Center, MN
01.1999 - 01.2005
- Hire and train new employees
- In charge of inventory processing and management
- Create weekly employee schedules
Education
Bachelor of Science - Digital Film and Video Production
Art Institute of California -San Francisco
San Francisco, CASkills
- Foundational knowledge in Python
- Final Cut Pro
- Avid
- Skilled in Adobe software applications
- Proficient in Microsoft Office Suite
- Negotiation
- Sales development
- Technical skills
- Verbal communication
- Customer satisfaction
- Upselling strategies
Timeline
Retail Sales Consultant
AT&T
01.2019 - 01.2025
Sales Specialist
Apple
01.2015 - 01.2018
Sales Specialist
Office Max
01.2011 - 01.2013
Customer Service Rep, Media Specialist
BestBuy
01.2006 - 01.2007
Shift Supervisor
Caribou Coffee
01.2005 - 01.2006
Store Manager
Blockbuster Video
01.1999 - 01.2005
Bachelor of Science - Digital Film and Video Production
Art Institute of California -San Francisco