Audra Stansky
Duluth
Summary
Detail-oriented professional with over 4 years of experience in claims processing, utilizing specific computer systems to complete research, analysis, and processing of claims. Proven ability to accurately process high volumes of data while ensuring compliance with regulatory guidelines. Skilled in using computer software with a strong focus on accuracy and efficiency. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Seeking to continue contributing my strong work ethic, skills, and consistent hard work to your platform.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Eddie's
08.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed order entries efficiently, utilizing point-of-sale systems to streamline service processes.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Claims Representative
Optum
08.2020 - 01.2025
- Review, investigate, and process multiple different claim types.
- Efficiently and effectively process a large volume of medical claims daily.
- Achieved results in ambiguous environment with high level of accuracy and attention to detail.
- Earned reputation for good attendance and hard work.
- Excel production and efficiency goals.
- Complies with confidentiality regulations in handling customer information.
- Uses and protects participant's PHI in accordance with HIPAA standards.
- Works daily with Microsoft Word, Outlook, and Excel.
- Aid in special project claim and high priority claim processing.
- Help in the revision of job aids and streamlining new processes.
- Works independently to meet business goals and deadlines.
- Incedo program efficient
Delivery Driver
Pizza Hut
02.2019 - 02.2020
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
- Collected payment from customers by presenting payment information at delivery, made change and provided receipts.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Resolved customer complaints and adjusted orders.
Volunteer
Gunfighter Attic
04.2017 - 02.2020
- Readied clothing and household items for sales floor by hanging and packaging items
- Assisting military families in finding items they need, as well as helping load things into their vehicle.
- Replenished inventory with focus on addressing customer needs.
- Sorted through donated items to ensure cleanliness and quality.
- Volunteered independently weekly to keep up on donated items and ensure lack of overflow in donation bin.
Production Line Worker
Marathon Cheese Corporation
10.2017 - 09.2018
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Supported quality assurance by visually inspecting items and removing defect parts.
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
- Completed product assembly according to standardized procedures.
- Recognized and reported defective material and equipment.
- Inspected finished products for quality and adherence to customer specifications.
- Built and packaged products to complete daily work orders.
Cashier
Panera Bread
07.2013 - 06.2015
- Trained new team members in cash register operation, stock procedures and customer service
- Provided answers to questions and worked closely with employees during probationary period.
- Completed all work tasks in correct and compliant manner to set good example.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Helped customers find specific products, answered questions and offered advice.
- Prepared and packaged food products in a sanitary and visually appealing manner.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, helping to find necessary store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Team Lead PCA
Heartland Homes of Duluth
01.2012 - 06.2013
- Worked to improve patient outlook and daily living through compassionate care.
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Fostered relationship with client, providing companionship and counseling.
- Engaged client in physical and mental activities to sustain quality of life.
- Transported patients to and from medical, dental and personal care appointments.
Keys Associate
Piercing Pagoda
05.2012 - 09.2012
- Delivered high quality, value, expertise and superior customer service.
- Upsold warranties and purchase add-ons.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided the correct change if applicable.
- Performed general maintenance and lightly cleaned the showroom and displays regularly.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Restocked merchandise from inventory during downtime when items upfront became low.
Service Desk Associate
K-Mart
06.2010 - 01.2012
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Managed team of up to 6 cashiers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Input customer data using Western Union software.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Education
High School Diploma -
Denfeld High School
Duluth, MN06.2010
Medical Billing and Coding - undefined
MediTec
Austin, TX05.2017
Bachelor of Science - Psychology
American Military University
Charles Town, WVSkills
- Customer service background
- Project support and execution
- Quality-oriented team player
- Strong problem-solving skills
- Flexible and adaptable
- Deadline-oriented
- Compliance with regulatory guidelines
- Community service background
- Microsoft Office and technology efficient
- Medical terminology knowledge
- Strong work ethic
Timeline
Server/Bartender
Eddie's
08.2024 - Current
Claims Representative
Optum
08.2020 - 01.2025
Delivery Driver
Pizza Hut
02.2019 - 02.2020
Production Line Worker
Marathon Cheese Corporation
10.2017 - 09.2018
Volunteer
Gunfighter Attic
04.2017 - 02.2020
Cashier
Panera Bread
07.2013 - 06.2015
Keys Associate
Piercing Pagoda
05.2012 - 09.2012
Team Lead PCA
Heartland Homes of Duluth
01.2012 - 06.2013
Service Desk Associate
K-Mart
06.2010 - 01.2012
Medical Billing and Coding - undefined
MediTec
High School Diploma -
Denfeld High School
Bachelor of Science - Psychology
American Military University
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